‘What a scammer’: Airbnb host demands guest cancel their reservation after claiming the room will not be ready in time, guest refuses when discovering they were already charged for it

There is something about businesses that allow random people to provide service to other random people, that is simply a recipe for disaster. Airbnb, Uber, DoorDash, etc – In theory, they are all great business models that allow people to make money without needing to maintain a whole business. Interested in becoming a taxi driver on your days off? Sign up for Uber. Want to rent out a unit no one is using? You don't have to register it as a hotel, you can just sign up for Airbnb. Simple as that.

Except when it's not.

The fact that these people are doing these 'side gigs', means that some of them are not 100% committed to it, and are definitely not committed to satisfying their customers. Because of this lack of commitment, customer service has to work overtime to ensure that people do not take advantage of each other, especially those who attempt to scam others for money.

Take the Airbnb host as an example of someone who didn't really care about the business, and tried to scam people because of it.

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