'Micromanagement isn’t cheap': Manager demands detailed reports from IT consultant regarding their daily work, causing the company's IT bill to double

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  • Micromanagement isn’t cheap

    I'm an IT consultant. Customers pay my employer for me (or my colleagues) to work on their IT systems.
  • collaboration and analysis by business people working in modern office
  • It's not cheap (around 1500 per day), but we're good at what we do. We bill by the "day" which should technically be an 8 hour shift dedicated to a single customer, though in reality things are kinda fluid..
  • I might need to e- mail or have a quick meeting with another customer during the day and make the time up elsewhere etc.
  • All my customers understand this, and they trust me to get their work done/ not rip them off.
  • In 8 years, I've never had a complaint. I was midway through an 18-month project with a long-term client.
  • We billed them 2 days a week, which pretty much lined up with the work I was doing for them.
  • The project was progressing nicely and everyone was happy. Then they hired a new project manager.
  • young broker in formalwear listening to his colleague and making notes in notebook during interaction at meeting in cafe.
  • From the get go he was a nightmare and clearly wanted to throw his "authority" around/ show off for his new bosses.
  • He wanted to micromanage all my work.. putting in twice-daily meetings, constant emails, the works. After a couple of weeks, he decided they weren't getting their money's worth and demanded a detailed breakdown of exactly how my time was being used.
  • Fine by me. I started tracking every single minute: * Meetings he scheduled * Emails he sent * Time spent responding * Time spent logging all of this The bill nearly doubled.
  • His director (who I had a good relationship with) called me directly to ask why costs had suddenly spiked.
  • I explained I was just following the new PM's request for detailed time tracking and regular "updates".
  • About 30 minutes later, we got an email saying we could go back to the previous arrangement and that the new guy had been "reallocated to another project", a few weeks later I noticed his account had been disabled.
  • CotswoldP Some managers just don't understand consultants. One memorable day I'd finished. planning a server rationalisation, and checked in with the section lead if he had anything urgent before I went to the next item on my list. He asked me to sort through the junk cupboard, there was a box of rats nest cables, and he wanted me to untangle them all to see if any were reusable. I tried to point out it was a stupid use of my very expensive time, but he was adamant. So I popped on a podcast and
  • No_Bit7786 Original Poster's Reply It's insane isn't it?! Another one of mine "really needed" an in person meeting rather than over teams. So instead of 2 hours they had to pay for 6 hours travel, overnight accommodation, and the 2 hours meeting (which could have been an e-mail tbh haha)
  • Mad_Maddin I'm an electrician and work in making the final checks on charging stations. We had some issues of third parties telling us their work was done and we could come check. We asked for a photo of it as we had issues with that in the past. They said "No worries everything is done". So I drove over there. 2 days planned for two stations as they were super far away. Both stations were not in fact connected. Yeah they got the bill.
  • No_Bit7786 Original Poster's Reply Classic It's always this sort of customer who claims they have no budget when actual work needs doing as well
  • tsian It seems a little insane that tracking would double the bill... feels like you are not charging enough ;) Hah!
  • No_Bit7786 Original Poster's Reply It was more him constantly putting in "catch-up" meetings and sending giant Al generated e-mails asking for updates on things.. Though tbf we probably weren't billing them enough to start with, they're a good customer and we have a pretty good relationship (usually
  • ZirePhiinix If the work makes you happy and motivated, the discount is well worth it. You save the detailed invoicing for the _..__-hole fees.
  • No_Bit7786 Original Poster's Reply Yeah, we like to build a solid relationship with our clients and we go the extra mile for the good ones. There's a mutual trust but in this case the micromanager didn't believe in it.
  • algy888 I am also an electrician. At one site they needed some trenching for pipes around electrical vaults and due to the existing, ancient and very delicate existing conduit (old asphalt, tar and probably asbestos pipe from the 1950s) they couldn't use machinery. Had to be dug by hand and they would pay our rate rather than have their own labourers dig. About a $20/hr difference in wages, but if their guys dig, it would take twice the time and they would have two guys off with injuries. Seriou

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