Restaurant charges customer twice after they ask to remake a dish because it had eggs in it, customer refuses to pay altogether: ‘The menu did not list eggs’

Author image for Bar Mor Hazut
Bar Mor Hazut • Senior Editor
Mar 31, 2026 1:00 PM EDT

How many times have you had to send your dish back or ask to remake it because what you got was not what you asked for?

We've all probably had to do it a few times, and some of us feel more comfortable doing it than others. Everyone makes mistakes, especially in restaurants, so everyone finds themselves being served a dish that is not quite what they ordered, and if you want it fixed, the only way to do it is by asking.

If a restaurant makes a mistake, the right thing to do is for them to apologize and make it right; that is the bare minimum most customers expect when they flag down an error to a server. Even if it makes you uncomfortable to complain, you usually know that the server wants you to leave the establishment happy, and they would do what it takes to ensure that happens. Especially if they were the ones making a mistake in the first place.

When the customer in the story below ordered a dish in a Thai restaurant, they carefully read the ingredients of every dish before they placed their order. However, when they got their food, they were surprised to see the dish had eggs in it, even though eggs were not listed in the ingredient list. Since this customer does not eat eggs, they explained the situation to the server and asked them to remake the dish, without eggs this time. The server complied without another word and came back with a brand new dish, one that had only the ingredient listed in the menu.

The customer was sure that the problem was fixed, but when the bill came, they saw that the restaurant had charged them twice for the same dish. When they confronted the server about it, they learned it was not another mistake, and that the restaurant fully expects them to pay for the remaking of the food.

The customer refused, and a dispute in the restaurant ensued. Keep scrolling to read how that went down.

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  • 01
    woman eating vegetarian food
    via izzetugutmen

    Woman eating vegetarian food

    Image is representative only and does not depict the actual subjects of the story.

  • 02

    Entitled restaurant wants me to pay for their mistake

    This happened a while ago. I went to a Thai restaurant I'd never visited before. All of their dishes had ingredients listed in the menu.
    via appa-ate-momo
  • 03
    I picked a noodle dish that listed noodles, veggies, sauce, and choice of protein. I chose tofu.
    via appa-ate-momo
  • 04
    When I got my order, it was immediately apparent that the whole thing had been stir fried with egg in addition to the listed ingredients.
    via appa-ate-momo
  • 05
    This kinda bummed me out, since I can't eat eggs. I let the waitstaff know and asked if they could remake it.
    via appa-ate-momo
  • 06
    They said yes with no fuss. I got my food shortly after and enjoyed my meal... until the bill came.
    via appa-ate-momo
  • 07
    I had been charged for the noodle dish twice. I asked my waiter why I'd been charged twice since the first one had been made in error.
    via appa-ate-momo
  • 08
    They told me that it wasn't an error; that dish comes with eggs, and it was on me to ask for it without.
    via appa-ate-momo
  • 09
    I showed them the menu that clearly did \not\ list eggs as an ingredient. They doubled down and told me "that dish always has eggs" like everyone in the world is supposed to know.
    via appa-ate-momo
  • 10
    I politely but firmly told them to let the manager know I'd be paying a bill that had one noodle dish, or not at all.
    via appa-ate-momo
  • 11
    They finally caved and I went on my way. EDIT TO ADD 1) The dish in question was pad kee mao 2) Every dish had a list of ingredients.
    via appa-ate-momo
  • 12
    Others listed eggs. 3) When I let them know about the issue, they took the dish and gave no indication that I would have to pay for it.
    via appa-ate-momo
  • 13
    I never even touched the food.
    via appa-ate-momo
  • 14
    Woman holding credit card while dining at a restaurant with a man
    via Curated Lifestyle

    Woman holding credit card while dining at a restaurant with a man.

    Image is representative only and does not depict the actual subjects of the story.

  • 15
    RideDie11 Yeah that dish doesn't come with eggs to the best of my memory
    via RideDie11
  • 16
    appa-ate-momo Original Poster's Reply It usually doesn't, and shouldn't if made traditionally. Which only adds to the WTH factor.
    via appa-ate-momo
  • 17
    Deep_Mood_7668 Which dish was it?
    via Deep_Mood_7668
  • 18
    appa-ate-momo Original Poster's Reply Pad kee mao
    via appa-ate-momo
  • 19
    18k_gold what did they do with the other noodle dish? Did they take it away? You have even more of a case not to pay.
    via 18k_gold
  • 20
    Sweet_Speech_9054 Are you allergic to eggs or you just don't like them? A lot of dishes list the main ingredients but not the little ones. For example, if I listed my clam chowder I would list clams, potatoes, onions, bacon, and clam sauce. I wouldn't list the seasonings or the basic components like flour and butter. If you have an allergy you should always ask, just in case. Especially with eggs which are in lots of things you wouldn't expect.
    via Sweet_Speech_9054
  • 21
    appa-ate-momo Original Poster's Reply Not an allergy, but an extreme aversion. And it wasn't a "little" ingredient. There were chunks of scrambled eggs throughout.
    via appa-ate-momo
  • 22
    Sweet_Speech_9054 But eggs are very common in Asian dishes like that. And they're cooked into the dishes, the chunks are more of a byproduct than an intentional ingredient. I've never seen it listed as an ingredient in fried rice but it's always there. I would just take this as a lesson to always ask or specify no eggs at Asian restaurants. I would even specify it's an allergy so it's clear you won't eat it.
    via Sweet_Speech_9054
  • 23
    appa-ate-momo Original Poster's Reply It seemed safe because other dishes listed it.
    via appa-ate-momo
  • 24
    mntbrrykrnch A lot of menus don't list every ingredient in the dish. If you can't eat something for dietary or allergy reasons you should ask in advance if a dish contains that item.
    via mntbrrykrnch
  • 25
    appa-ate-momo Original Poster's Reply I would agree if the menu didn't exhaustively list what appeared to be every ingredient. This felt like entrapment.
    via appa-ate-momo
  • 26
    Unhappy-Cake-6089 Eggs are a common allergen and should ALWAYS be disclosed on menus. Not assumed.
    via Unhappy-Cake-6089
  • 27
    Upwrdmblty_496 Good for you! Glad you stuck to your gɩ is.
    via Upwrdmblty_496

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