Company installs tracking software that checks employees' mouse movements to determine productivity, until one employee proves the system is faulty: ‘He told me to wiggle my mouse’

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  • Man holding mouse while using laptop
  • "My workplace introduced a new "productivity metric" that literally measures how long my mouse isn't moving"

    I work in data entry at a mid- sized insurance firm, been there about three years, mostly remote. The work itself is repetitive but manageable and I've never had any complaints about my output.
  • Last month they rolled out new monitoring software called something like "WorkTrack Pro" and had an all-hands call to explain it. The main thing it does is track "active time" which apparently means time when your mouse is moving or you're typing.
  • Periods longer than four minutes with no input register as "idle" and get flagged on a weekly report that goes to your line manager. They called this a "transparency initiative."
  • The immediate practical problem is that my job involves reading documents and cross-referencing information between two different systems, one of which is a legacy database from approximately 2009 that takes.
  • about 35 seconds to load each record. I spend a lot of time reading and thinking and waiting for things to load. None of this generates mouse movement. I had my first weekly report come
  • back with 23% "idle time" flagged on Tuesday, which my manager forwarded to me with the subject line "Let's chat about this" and a meeting invitation for Thursday at 11am. During that 23% idle time I
  • had processed 340 records, which is more than my daily target, and I had the timestamps to prove it.
  • Group of people working on their laptops
  • The Thursday meeting was me showing my manager a screen recording of a normal work session which included me reading a 6-page claim document, waiting for the
  • database to load three separate times, and typing the results. He watched it, said "yeah okay I see what you mean," and then said the metric still needed to stay because it had been rolled out company-wide and removing it
  • for individuals would create inconsistency. He suggested I could "try to keep the mouse moving a bit more during reading periods" to keep the numbers looking better. I want to be clear
  • that a senior manager at an insurance company looked me in the eye and told me to wiggle my mouse while reading to trick the productivity software our company just paid for.
  • I now have a browser tab open with a very slow-moving screensaver that I put in the corner of my second monitor. My idle time this week was 2%. My output is identical. Nobody has said anything.
  • DigitalRoman486 It will never happen but I feel like there needs to be a law or regulation that means companies have to allow for a "reasonable level of human activity" during work.
  • The idea that people have to be productive every second of every work day is crazy and does nothing but satisfy middle managers looking to justify their position.
  • no_name113 Time to start the bare minimum maybe get a glass mouse pad that makes the moyse move a bit when the y ask why your productivity dropped tell them you had to make sure the mouse kept moving
  • darthcoder When do we get to see the managers reports? Along with their browser history?
  • madkins007 I was able to defeat my tracker with a small weight on the space bar. Pages and pages of blank documents on a side screen as i did the actual non-computer work.

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