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Model representing the frustrated employee developing his heroic bot
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Force me to use your AI customer service chatbot? Enjoy your excessive bill.
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Last time this happened to me, I was trying to ship a present to a friend and had already paid the shipping costs, so I was supposed to automatically get a tag to tape in the front of my package. Not only did I not get the tag, but I also didn’t get a shipping I.D, so I stayed there, without my money and with no shipping in sight. It was SO IMPOSSIBLE to get in contact with the company, I had to spend more money on a cab to go there and talk to someone IN PERSON who could inform me about what went wrong. It ended up being some silly thing like ‘it takes 48 hours for any payment to go through’, but nobody told me that initially, and as they apparently fired all their customer service reps, it was futile to try to make the bot understand what I needed, because it had so few options.
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a representation of all the complex coding it took to create the bot
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I’m not sure this was the best way to solve his problem; it would probably have been better if he had just contacted the company somehow and expressed his needs, and maybe created a plan with them in order to stop having this problem in the future, but sometimes companies make it too difficult to get in contact, and one is left with only pure rage in one’s little heart.
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Image representing the moment our heroic employee removed this glasses in awe of his creation
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What I’m trying to convey here is that, for sure, we need to start taking this seriously and bring human beings back to customer service positions. At least this worker got his revenge, and maybe the only way to make a company reconsider its use of chatbots is by running up its AI bill, so we as customers should aim to be mindful of that, among other things, and continue to demand human interaction.
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