Employee gets reprimanded over an email he sent defining the boundaries of his job description, but maybe he didn't do it with the best words: 'All I said was “Please don’t do this” and why.'

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    Email app on a phone, representation.
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    I am so confused. My immediate boss is saying this comes off a frustrated and I feel like they are reading something out of nothing. All I said was "Please don't do this" and why. It caused a big stir because I sent this to another team I work with and did not play telephone to tell the manager we share to tell them-mind you the other team has already been told about this issue through our shared manager and the manager was out for the week.
  • 03
    She gave me a big spiel about chain of command and how r de I am. We're all adults why is it a big deal to communicate? I feel like it's some weird attempt at pulling rank and it me off.
  • 04
    "Hi guys, Recently I've been getting some tasks to call patients in regard to (this department I am creating).
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    I know it's still kind of a mystery what's happening over here from your perspective, but for now, unless the patient has a phone/task note in their chart from me, please do not send me tasks for patients calling in.
  • 06
    Unfortunately, we are still creating the department, and I cannot assist with (my dept) billing inquiries (We are waiting for billing to di down to collab with them). We also recently discovered that I am not allowed to discuss clinical information for compliance reasons, so we are pivoting the role to strictly follow-up appointment scheduling and customer service. (Patient engagement basically).
  • 07
    At this time, things I can assist with are: -Customer service follow-up for patients I have contacted (look for the phone note) -Letting patients know they need to come in for an appointment b/c of their results (but I can't explain what they are)
  • 08
    Next week I will be trying to schedule follow-up appointments for the patients | contact, so I appreciate your support! Regards"
  • 09
    Email tab in a computer, model image.
  • 10
    Olivia Presteign This email would be fine in my workplace. Your boss is telling you that this email is not fine in your workplace. If this caused a "big stir", then this isn't how things are done there even if it might be fine elsewhere.
  • 11
    It's important to understand the communication culture at your company.
  • 12
    9aol The part that's says, "I know it's still kind of a mystery what's happening over here from your perspective" could be easily read as snarky. A more professional approach would have been, "Things are still being organized for department X and I wanted to drop you an update about how things are progressing."
  • 13
    And the recently I've been getting messages to call patients back and you need to stop is also too brusque.
  • 14
    Desperate5389 Was this sent to a department? If so, I agree that the communication should have come from their direct supervisor. Do's and Do nots should come from the supervisor, not from a colleague.
  • 15
    Alternative-Sun7136 Your second paragraph sounds patronizing. I totally understand why your boss told you what he did.
  • 16
    Illustrious-Dot-5968 Your responsibilities, as you currently describe them, are very low level and not managerial. Why would you think that you had the authority to send this email, at all?
  • 17
    Signal_Violinist_995 Write your email then run it through chat gpt or grock or whatever Al for: "make this more friendly and professional" and see what a difference it is. Just a thought. Then follow up with your boss after you have sent out a few emails blind copy and ask if these seem better.
  • 18
    carlosdembele Try using "I" less so your emails sound less "me me me me". personify the role if you have to, but this email reads incredibly self- centered

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