Employee gets reprimanded over an email he sent defining the boundaries of his job description, but maybe he didn't do it with the best words: 'All I said was “Please don’t do this” and why.'

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  • 01
    Email app on a phone, representation.
  • 02
    I am so confused. My immediate boss is saying this comes off a frustrated and I feel like they are reading something out of nothing. All I said was "Please don't do this" and why. It caused a big stir because I sent this to another team I work with and did not play telephone to tell the manager we share to tell them-mind you the other team has already been told about this issue through our shared manager and the manager was out for the week.
  • 03
    She gave me a big spiel about chain of command and how r de I am. We're all adults why is it a big deal to communicate? I feel like it's some weird attempt at pulling rank and it me off.
    via saikoupsycho718
  • 04
    "Hi guys, Recently I've been getting some tasks to call patients in regard to (this department I am creating).
    via saikoupsycho718
  • 05
    I know it's still kind of a mystery what's happening over here from your perspective, but for now, unless the patient has a phone/task note in their chart from me, please do not send me tasks for patients calling in.
    via saikoupsycho718
  • 06
    Unfortunately, we are still creating the department, and I cannot assist with (my dept) billing inquiries (We are waiting for billing to di down to collab with them). We also recently discovered that I am not allowed to discuss clinical information for compliance reasons, so we are pivoting the role to strictly follow-up appointment scheduling and customer service. (Patient engagement basically).
    via saikoupsycho718
  • 07
    At this time, things I can assist with are: -Customer service follow-up for patients I have contacted (look for the phone note) -Letting patients know they need to come in for an appointment b/c of their results (but I can't explain what they are)
    via saikoupsycho718
  • 08
    Next week I will be trying to schedule follow-up appointments for the patients | contact, so I appreciate your support! Regards"
    via saikoupsycho718
  • 09
    Email tab in a computer, model image.
  • 10
    Olivia Presteign This email would be fine in my workplace. Your boss is telling you that this email is not fine in your workplace. If this caused a "big stir", then this isn't how things are done there even if it might be fine elsewhere.
    via OliviaPresteign
  • 11
    It's important to understand the communication culture at your company.
    via OliviaPresteign
  • 12
    9aol The part that's says, "I know it's still kind of a mystery what's happening over here from your perspective" could be easily read as snarky. A more professional approach would have been, "Things are still being organized for department X and I wanted to drop you an update about how things are progressing."
    via 9aol
  • 13
    And the recently I've been getting messages to call patients back and you need to stop is also too brusque.
    via 9aol
  • 14
    Desperate5389 Was this sent to a department? If so, I agree that the communication should have come from their direct supervisor. Do's and Do nots should come from the supervisor, not from a colleague.
    via Desperate5389
  • 15
    Alternative-Sun7136 Your second paragraph sounds patronizing. I totally understand why your boss told you what he did.
    via Alternative-Sun7136
  • 16
    Illustrious-Dot-5968 Your responsibilities, as you currently describe them, are very low level and not managerial. Why would you think that you had the authority to send this email, at all?
    via Illustrious-Dot-5968
  • 17
    Signal_Violinist_995 Write your email then run it through chat gpt or grock or whatever Al for: "make this more friendly and professional" and see what a difference it is. Just a thought. Then follow up with your boss after you have sent out a few emails blind copy and ask if these seem better.
    via Signal_Violinist_995
  • 18
    carlosdembele Try using "I" less so your emails sound less "me me me me". personify the role if you have to, but this email reads incredibly self- centered
    via carlosdembele

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