Escape Room Owner Gets Played By His Own Scheduling Loophole

Author image for Eric Lund
Eric Lund
Oct 21, 2019 9:00 PM EDT

This one goes out to all those people exploiting those loopholes out there. We knew this type of thing was possible in theory, but you don't expect to be told the story by the person it happened to. A+ effort by that guy who cancelled his appointment free of charge. Escape rooms can be the site of a lot of drama, especially when people try to escape in stupid ways.

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  • 01
    Text - r/MaliciousCompliance Posted by u/AdreesInator S4 1 day ago I can't get a refund on my Escape Room? Ok let me reschedule then... OC This might be a rarity for this sub, as I am the one who had the malicious compliance done to by someone else, but I had to respect it and thought it was worthy for this subreddit
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  • 02
    Text - Context: I own an escape room company in a town which borders a pretty touristy area and is very close to an airport. As such we tend to get a lot of bookings from people all over the UK who are visiting the area for the weekend or international people coming to do an escape room on the way to the airport. We only take online bookings and don't take walk ins, therefore the site is only really manned whenever we have bookings. As such, our cancellation policy is that we only allow refunds
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  • 03
    Text - additional expenses on our part (i.e. staff wages/loss of income from other potential customers). However the only day where this policy is really relevant is on Saturday where we are almost always entirely booked from morning to night and have staff members working for us. So any cancelled slots would most likely have been filled by other customers, and we are of course still paying our staff for that time. Although Imust say, we have only ever had to enforce this policy a couple of time
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  • 04
    Text - The group said that they would be unable to make their booking as they were running late with some other activities or something like that, and asked to reschedule the booking for a later slot. I checked our schedule but didn't have any slots left for today in any of our rooms. He then asked for a refund as they would be returning back to Glasgow tonight and didn't know when they would be next down here. I told him our policy and that our system only allows reschedules instead of refunds
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  • 05
    Text - After a short pause, he asked if we had any free slots to schedule for next month. I checked the system and offered to move the booking to the same time on 16th November, to which he said "yeah I think that works" I changed the time on the system and informed him he would get an email confirming the new time slot. He replied "Great, so the booking is more than 24 hours away now right?" Me "Yes it's booked in for 4 weeks time from today." Him "Right so, the booking is more than 24 hours aw
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  • 06
    Text - I paused for a second trying to process what had just happened in my head and realised that he had found a loophole in the system! TECHNICALLY, his booking was more than 24 hours away so he is TECHNICALLY entitled to a refund. I started laughing and congratulated him on beating the system as I processed his refund.
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  • 07
    Text - Edit:lol I didn't think this would get this much attention but might aswell clarify a few things which came up in the comments. 1. as I said these situations are so rare that it's never really come up often enough to become a big issue as most groups are fine just to reschedule to another day and we like to accommodate for groups as best we can. Perhaps if it does become more common we will look into it but in the past 2 years we've been open, I can probably count on one hand how many tim
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  • 08
    Text - 3. obviously what I've posted is just the bare bones of the conversation. There was a bit of bantering back and forth which is why I didn't mind as much issuing the refund as he seemed like a nice guy. Guess it goes to show, if you're a nice person, you might be more likely to get the rules bent for you than if you're a complete Karen. Plus chances are, next time he's this way, he'll make another booking down the line because of this interaction. This is why I didn't think he was being ch
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schedule escape tricky clever loophole room sneaky lol story funny money
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