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Shopper outsmarts Kohl’s with their own Black Friday return policy, ending up with a full refund, extra store credit, and a $100 gain: ‘They didn’t budge so I did exactly what their policy allowed’

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Retail employee maliciously complies with manager's new rule, leaving customers confused: 'You have to use the kiosk for that'

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'Gift cards don't work that way': Taco shop drive-thru employee dumbfounded, denying a customer when they try to purchase a meal with a $0 gift card

Jesse Kessenheimer

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24-year-old handles difficult customer, gets upset when 49-year-old coworker accidentally sends her critical text: 'She should have handled that'

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10+ Managers who got even with entitled customers: 'I loved... being able to say "I am the manager"'

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Diner finds 2 hairs in soup, restaurant refuses to swap and only refund when she warns of bad review: 'Can I please have this bowl stay here so I know it's new?'

Car rental customer gets even with strict employees who refuse to take back $91/day car: 'By the time 10 AM rolls around, the car is COVERED in mud'

Car rental customer gets even with strict employees who refuse to take back $91/day car: 'By the time 10 AM rolls around, the car is COVERED in mud'

15+ Receptionists who got even with their entitled customers: 'It felt so good to stand up to him'

15+ Receptionists who got even with their entitled customers: 'It felt so good to stand up to him'

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Grocery store customer pays for stranger's groceries after overhearing her talk about financial struggles, gets criticized by girlfriend for overstepping: ‘You made her feel small’

Grocery store customer pays for stranger's groceries after overhearing her talk about financial struggles, gets criticized by girlfriend for overstepping: ‘You made her feel small’

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Retail worker accused by their boss of stealing for simply taking their lunch break: 'I told her if it’s unpaid, that time is mine'

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Restaurant workers divulge the weirdest ways customers tried to get a free meal: 'A woman with long, straight black hair found a long, straight black hair in her food'

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Customer refuses to pay crocheter for her work because she accidentally sent the payment to the wrong person, demands she give items to her anyway: 'I don't think I should just hand over the items since I wasn't paid.'

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Shoplifter conjures a half-baked excuse for stealing a charger from a convenience store, then books it when he's caught red-handed: ‘"I put them there because my hands were tired"’

‘My manager decided he his family were going adopt her... she's been determined be Great Pyrenees mix.’: pet store colleague’s compassion saves customer’s abandoned puppy, whose massive paws heart secured her immediate adoption | thumbnail includes one image which shows a woman in scrubs holding a large white puppy in her arms ‘“She saw me, she ran up and gave me kisses all over again”’

‘My manager decided that he and his family were going to adopt her... she's been determined to be a Great Pyrenees mix.’: A pet store colleague’s compassion saves a customer’s abandoned puppy, whose massive paws and heart secured her immediate adoption

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Mother kicks entitled family out for gatecrashing her son's private birthday party and stealing food: 'That doesn't matter, my children want some food'

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Call center boss demands that workers read long script for every single call, doubling customer wait time: 'The message said "no exceptions"'