It's no question that anyone who works in IT or tech support has had to dealt with incompetence and nightmarish technological gore. The computer illiteracy in the general public is striking. From people who try to wash their laptops in the tub to coworkers who throw tantrums over new monitors, it makes no sense how these kinds of people get through the day. Their lives must be a leapfrog from crisis to crisis. And that's how they get into stories like these.
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