'If you continue to speak to me in such a manner, I will terminate this call': Karen goes off on customer service rep, gets her comeuppance

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    Font - Karen told me to hang up, so I did S OC So I work for a large electronics company doing sales over the phone, we get a lot of calls daily and take credit card details, to place orders, as well as place finance orders. Since fraud is such a big deal our company we're taught that only the account holder for the CC or finance account can place an order.
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    Font - Cue Karen calling to place an order for finance, go through everything, get her name/address/number, and payment details. just before I place the order, she goes "oh, the cards in my dads name, that's fine right?" I tell her no, her dad needs to place the order as he's the account holder, cue her arguing for about 5 mins how she's his daughter and I need to finalise this order now.
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    Font - I tell her, I'm sorry but I can't do that, as I've mentioned the account holder needs to place the order. She started cussing me out, calls me a stupid idiot and that I know nothing, and demands I place the order. I've had enough at this point, since she started swearing and getting aggressive I said "I'm sorry, but if you continue to speak to me in such a manner I will terminate this call.
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    Font - Customer says: "Well terminate it then" So I did with a "ok then thank you for calling, have a nice day" I heard her go "no wait" as I hung up on her. God that felt good.
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    Font - Cybermals 9 hr. ago "Do you know who I am?!" "Nope. And I'm not paid enough to care. Goodbye. click"
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    Font - piperdooninoregon 10 hr. ago When my son worked in a call center, if someone got abusive, he'd remind them that this call is being monitored. Then remind them that they've identified themselves at the start of the call. It usually worked!
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    Facial expression - CoderJoe1 10 hr. ago The power of Karen compelled you
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    Happy - DarthGayAgenda - 9 hr. ago If you get lucky, they might pull the recording for use in a training exercise on how to deal with abusive customers.
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    Font - ithinkitmightbe OP 8 hr. ago Hahahaha that's a possibility, but I'm known as "the troublemaker" at my work, I question everything, and call my TL out on the BS our company tried to feed us. Most likely someone will try to use it to get me in trouble.
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    Font - trip6s6i6x 3 hr. ago It's funny, companies always say they're looking for smart people, but when a smart person actually does start working there (and sees through their bulls you find out they weren't looking for the smart ones after all.
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    Font - Competitive_Bag_3164 7 hr. ago Speaking as a former CSR, nothing in life is so satisfying as when a caller gives you a boss-approved reason to terminate the call. The best part is documenting what they said in the notes, so that the next rep who gets them can rub their nose in it.
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    Font - ithinkitmightbe OP4 7 hr. ago Right? I've had customers try to be malicious and get me in trouble after it's happened, but notes are important, there's a reason to use them.
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    Font - TheGoobTM 5 hr. ago When my wife and I were getting internet hooked up it was in her name and the representative said even though we're married he can't do anything thru me. So I said, "okay let me get her" waited a moment then spoke in a high voice "hello this is wife" gave all her details to verify then said I'd like to add hubby to account. Then "gave" the phone back to myself
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    Font - Classic_Jeweler2013 4 hr. ago As someone who gives customer service, the key is being firm but not rude. Yelling, swearing etc.. will only reduce your chances of having the other party helping you or reaching a middle ground as they will feel intimidated. Being polite (and persistent) will help you to solve a lot of issues. However, sometimes there are things that can't be done no matter how polite/persisting you are and certainly resorting to hostility won't help at all.
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    Font - SadNAloneOn Christmas 4 hr. ago I agree. Most times for me, however, people cuss me out and hang up. Thankfully we were told to warn the client we'd be hanging up if they continue to raise their voice. The trick is to say it in a normal, regulated tone, so that they have to stop yelling to hear you.

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