'They kicked us to the curb': Recently engaged couple left heartbroken after airline downgrades and separates them, nightmare customer service ensues

A couple celebrating their recent marriage engagement is now calling out United Airlines on TikTok after they got treated extremely unfairly on their flight. As a gift from the bride-to-be's parents, they got them first class tickets for their trip from London to Chicago. This is not a usual thing for this couple, so it felt like such a special occasion and luxury. Unfortunately, United Airlines came in to ruin that celebration for the two lovebirds.

Once they were already seated and full of excitement to be sitting in such luxury for the first time, a gate attendant approached them and said that one of them had been downgraded and had to move further back, out of first class. They tried to reason with them and at least get a reason why, but they said "that's just how it's going to be." They separated the two of them and quickly turned this couple's celebrations into a nightmare situation. The couple acknowledge that this is a "first world problem" and they wouldn't usually care too much about it. However, the way they were treated by the airline representatives was simply appalling.

Apparently, they were just 2 of 4 people who got downgraded, yet they were the only ones who got downgraded with no incentives or compensation. They tried to talk to several people about it once getting off the flight, but instead were gaslit and redirected to the app or website. The couple, however, did mention that the flight attendants during the flight were trying their best to make up for the rudeness of their coworkers and help the couple get justice.

They are still seeking said justice, thus why they turned to TikTok to try and get some advice, help, or even just to call out United Airlines to spread awareness of their poor customer service. Read and watch the entire situation go down below!

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Posted by Elna McHilderson