"Oblivious" lawyers refuse to let bookkeeper make simple phone call that would save the firm $125k

No one likes insurance companies, and what is there to like about paying for a service on the off chance you might one day need it, only to have that service provider behave with hostility and suspicion when that day arrives, doing everything they can to get out of honoring the service that they were being paid all this time to provide. Sure, not all insurers are like this, but being left in the lurch when you're already in a dire moment really sticks with you, and people's fear of that happening to them continues to propagate the myth and thus the reputation of insurers on the whole. 

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