'[I] called someone out for their lie': Couple calls agency with bogus claim, call center rep shuts down their lies

This woman told a whopper of a lie, but she wasn't expecting to be called out. 

Customers learn their behaviors by reinforcement. While it might seem obvious to you to be pleasant to the person on the other end of a phone call, not everyone acts that way. Some folks have been conditioned to believe that the louder and more demanding they act towards customer service reps, the faster their problem will be solved. In reality, as call center workers will tell you, this is almost never the case. 

Most call center workers have to read a script to you. Even if you rant and rave, that customer service rep does need your home address and your email. You're not changing anything by raising your voice, I promise. Just calmly tell the person all your information, explain the issue as succinctly as possible, and then ask them what they can do to help you solve it. Because reps are used to dealing with grumpy people, they're often especially helpful if you're nice. They will go the extra mile to solve your issue, and neither of you has to throw a fit about it. 

Like what you see? Follow our WhatsApp channel for more.

Author image for Remy Millisky Remy Millisky
Advertisement

Stay up to date by following us on Facebook!

Tags

customer service workplace-stories call center jobs job phone call call lies work customers phone lying tales-from-call-centers workplace
Scroll down for the next article

Also From FAIL Blog

Trending Now

Parents refuse to let 17-year-old go on school Marine Biology trip after telling her to refuse $45 "handout" for the fee from her teacher: 'They have been calling me ungrateful and spoiled'

Parents refuse to let 17-year-old go on school Marine Biology trip after telling her to refuse $45 "handout" for the fee from her teacher: 'They have been calling me ungrateful and spoiled'

01
Parents deny 13-year-old daughter the right to go to private school because she isn't good at STEM like her 15-year-old sister is: 'We are not going to be sending her there'

Parents deny 13-year-old daughter the right to go to private school because she isn't good at STEM like her 15-year-old sister is: 'We are not going to be sending her there'

02
Wealthy aunt tells sister-in-law-to-be that her 6 and 8-year-old step-niblings will never see a dime of their family money after she complains about her prenup: 'She said we are greedy and cruel to [her] kids'

Wealthy aunt tells sister-in-law-to-be that her 6 and 8-year-old step-niblings will never see a dime of their family money after she complains about her prenup: 'She said we are greedy and cruel to [her] kids'

03
'I'll make sure it's $30 Every. Single. Time': Employee gets reprimanded for going $1.02 over expense limit, maliciously complies with boss's orders

'I'll make sure it's $30 Every. Single. Time': Employee gets reprimanded for going $1.02 over expense limit, maliciously complies with boss's orders

04
Employee gets scolded after one day of failing to meet daily quota, despite years of overperforming, leading employee to do only the bare minimum until quitting: ‘They lost me as an overachiever’

Employee gets scolded after one day of failing to meet daily quota, despite years of overperforming, leading employee to do only the bare minimum until quitting: ‘They lost me as an overachiever’

05
Customer finds loophole in store's return policy, maliciously complies to get on the entitled manager's nerves: 'You stepped out of the store, you don't get a refund'

Customer finds loophole in store's return policy, maliciously complies to get on the entitled manager's nerves: 'You stepped out of the store, you don't get a refund'

06
Advertisement