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'Sold out means sold out': Entitled hotel guests refuse to check out of their room, staff forcibly remove them

"You can't always get what you want..." Mick Jagger and the 'Stones famously taught us, before then going on to elaborate that "If you try sometimes, you'll find you get what you need." While that's all well and good, and while this serves as a great message of inspiration about how one should never give up when the going gets tough… There are actually plenty of times in life when you might want something from someone else, and upon being told "No," you should just take the "No" at face value and walk away. 

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Posted by Brad Dickson
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  • For example, if you booked a room at a hotel last minute that was already sold out the following evening for the busiest event of the year, it would be foolish to expect that you could stay at that hotel the following night, again, having already been told that this would be impossible. It would then be even more foolish to go ahead and refuse to check out of the hotel, leaving your belongings in the room well after the advised check-out time. 

    With no other option and other scheduled guests arriving imminently, this hotel team stuck to their guns and ensured that—one way or another—the room was vacated on time.

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  • 1
    "They laughed and said they weren't leaving..."
    Via Helena Lopes
  • 2
    Posted by u/rottiem0m Sold out means sold out So, this happened many, many years ago when I used to work for a very well known hotel chain. We were coming up to a very busy event weekend and were already completely sold out for Saturday night. We could accommodate walk-ins Friday night, but for only 1 night. This was expressed to all walk-ins who came to check in that they could not stay both Friday and Saturday.
    Via u/rottiem0m
  • 3
    One set of folks checked in Friday night and were laughing as they went to their room, already with the mindset that they were NOT checking out and were going to stay both nights. These rooms were booked a year in advance, for this event AND prepaid. We were certainly not going to try to send someone who prepaid away bc of these jerks. The next morning they left to go out for the day and left all their stuff in their room. They were reminded that check out was noon. Again they laughed and said t
    Via u/rottiem0m
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  • 4
    We had housekeeping pack up all their stuff and bring it down to the front desk area and waited their return. Imagine their surprise when they wasted the whole day and came back to find out that we had already rekeyed the room, and other people were already in it. We gave them their stuff and they were in shock. They thought that their little trick was going to get them to stay during this event! Nope. The entire city was sold out, so good luck with that. They took corporate's number so they cou
    Via u/rottiem0m
  • 5
    Harfosaurus 20 hr. ago I hope you charged them the late checkout and room cleanup fees Reply Share 1.4k rottiem0m OP. 17 hr. ago Didn't have to! We made sure they were all checked out by noon. 1.1k Reply Share LibraryMouse4321 · 16 hr. ago . edited 14 hr. ago Should have charged a packing up fee. And charged enough to tip the cleaner because they most likely didn't tip. Edit to clarify 453 Reply Share
    Via u/rottiem0m
  • 6
    hymie0 20 hr. ago I've been told that this is the reason why hotel rooms have a sign inside the door that says "standard room rate $850" -- this is what they can charge you for refusing to leave. 473 Reply Share AhFFSIMTooOldForThis 16 hr. ago I saw one in NYC that listed the max room rate at $10,000 per night. I set so many alarms that day, made sure I was out way early lol. 250 Reply Share
    Via u/rottiem0m
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  • 7
    Chaosmusic 16 hr. ago As someone who travels for my business and who books months and months in advance, thank you. I work at conventions so hotels quickly get sold out in the surrounding area so if I arrived and found out my room wasn't available because of a stunt like they tried to pull I'd be royally screwed. 76 Reply Share
    Via u/rottiem0m
  • 8
    ItsJustMeBeinCurious 21 hr. ago Glad you could do that. We had a booking in Rochester, NY and when we went to check in the hotel told us the person who had the room the prior night had refused to check out and that person law in NY the hotel had to go through an eviction procedure (30days) to get them out. [It was a college graduation weekend and they likely gamed the system to get a hotel when none were available in the area. ]. So, after traveling an entire day we had to, with their help, find
    Via u/rottiem0m
  • 9
    FeistyIrishWench- 1 day ago I worked at a hotel in-house reservations office and handled the booking of rooms for a HUUUGE college rivalry game that happens every year. Two night minimum stay and prepaid by 30 days prior with a 30 day cancelation policy. I assigned rooms to accommodate requests as best as I could. Rooms were set up in a group block coded as rooming list only so central reservations could not overbook us and the sneakies of the sales department couldn't weasel in their clients.
    Via u/rottiem0m
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  • 10
    It was a massive undertaking and it was about 8 or 9 months of work done around my taking phone calls to book other rooms. Did we work at the same 292 room riverfront hotel? 112 Reply Share rottiem0m OP 17 hr. ago Lol, no. Mine wasn't riverfront. But it was close to 300 rooms too!! The thing about hotel work is that no 2 days are the same!! Lol 52 Reply Share
    Via u/rottiem0m
  • 11
    not-rasta-8913 18 hr. ago I really don't get these idiots. If they were told sat was booked, it was booked. They were lucky security didn't them out. 84 Reply Share ●●● Chr1sMac1nt1re 14 hr. ago Exactly! If they refused to leave thats trespassing too, why would they ever think it would be a good idea?? 421 Reply Share
    Via u/rottiem0m
  • 12
    O Bork60 14 hr. ago I hope you banned them from staying at any hotel in the chain. Some people think they are too smart for the room. Reality ________! 14 Reply Share rottiem0m OP. 13 hr. ago I think the manager actually told them they could check back in on Sunday, if they still needed a room. 14 ↓ 12 Reply Share Throdio 10 hr. ago That's some nice salt in the wound. Reply Share
    Via u/rottiem0m
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  • 13
    Propanegoddess 14 hr. ago Like where do they think this magic additional room is gonna come from? Regardless of money or circumstance, we do not have the room, arent going to boot a current guest (unless your platinum gold elite with a illion dollar event come here every month with said event), and aren't going to build you a room tonight so what is the answer? What do you want that takes those things into account? Reply Share 8
    Via u/rottiem0m

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customer support customer service karens workplace-stories entitled parents hotel job malicious compliance retail karen-customer work customers customer karens in the wild workplace entitled karen entitled people

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