'The customer is always right—I am the customer!': Entitled customer demands manager drop everything and rearrange store to her liking

Two basic rules are taught to us when we work in customer service. First of all, we should never presume that consumers will read the small print at the bottom of our signage. The second universal guideline is to never, ever concede that you are correct and the client is mistaken.

In the story below, the manager of an arts and crafts store expresses her frustrations. It seems like OP has been dealing with a constant flow of difficult clients ever since taking over the store some time ago. But nothing could have prepared OP for what happened the other day when the client—who we'll refer to as Karen for the purposes of this argument—walked through the door. Karen was strolling around the store, looking at the cards. There are countless variations of cards to choose from. Some are large, some are small, and some are or are not on sale. But chaos ensued when Karen got to the register and saw that her specific card wasn't discounted.

Check out the story below to learn what Karen asked of OP, how OP handled the matter, and who won in the pricing fight! and when you're done, read the story about the client who locks the alarm company installer outside of the building to ensure they stop showing up unexpectedly!

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Posted by Sienna Varady

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