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'No refunds, no exceptions': Restaurant refuses to reimburse customer for food they never delivered

'I never got the food', said the customer, perplexed, and continued 'I'd like a refund'. Fair enough, right? Wrong.

The restaurant manager's response was astounding, as made it clear that it didn't matter… They were not going to reimburse the customer for the food, regardless of whether they received it or not. If that sounds crazy, that's because it is.

But wait, let's pause for a second and rewind. The customer in question took to r/pettyrevenge to share their order gone wrong story. Let's call them OP. So OP explained that they had ordered some food online and went to pick it up. When they arrived home, they realized ⅓ of their order was missing… They called up the restaurant who told them that they could come pick up the food they were missing, but OP told them that they'd rather just get a refund as the Super Bowl was about to begin and they didn't want to run out to get the order. One thing led to another, which you can read about below.

Then, check out this employee who had enough of their CEO's antics who couldn't decide whether the employee was 'remote or not'. Decide, dude… Or pay your dues.

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Posted by Eleonora Bader
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restaurant review customer service reddit stories boss store order take out chicken wings manager refund super bowl reimburse chargeback restaurant food delivery food

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