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This is your reminder that no matter what kind of day you're having, be kind to hospitality and service industry employees. That job takes a whole different kind of level of patience and kindness that, if you have never worked in these fields, will never understand. Plus, they really have the power to make your otherwise pleasant experience, not so pleasant.
Take, for example, this front desk employee at a hotel. They were doing their job, being kind, and helpful. So when a guest called to ask if her and her boyfriend could get a late checkout, he was more than happy to help. He relayed the information that anything after a certain time would cost extra and that their key would not work after a certain hour. She agreed, and they carried on. Then an angry and entitled man came downstairs to demand why his key wasn't working. He was mean to the front desk employee for no reason. So when he gave back the man the reactivated key, he noticed a fee that they had overlooked. He could've ignored it and let them have the discount. But after that kind of behavior, you better believe he charged him extra. See the whole story below!
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