'There is no HE, only SHE!': Front Desk Employee Stands Up to Customer After He Demands to Speak With a Manager but Refuses to Accept She Is a Woman

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    It's 2023. Why are you surprised our manager is a woman?
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    So, back in 2023 we had a third party rep call us demanding a refund on a sold out night. I can't say which site it was who had a rep call, so I'll name the person Dumb, from the booking site,
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    Stupid.com. "Stupid. YEAH". So, Dumb calls us wanting a refund for a guest because the guest cancelled last minute through them on the day of check- in, and we already authorized payment on the stay with the cxl
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    code that was for 6 DAYS IN ADVANCE that they would have needed to call. Dumb, seeing as he can't get his way asks to speak to the manager. I tell him that SHE will give him a call on Monday seeing as it's 8pm and
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    her shift ended at 3pm, but that she comes in again at 7am. "Oh. Our GM Zelda Hyrule will give you a call on Monday between 7am and 3pm. I also sent her a note explaining the situation. Would
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    you like her email?". Dumb❤ from Stupid.com: "do you have another manager I can speak with? Where is HE?". Me: "Sorry. I don't know what you mean. She, Zelda Hyrule, is our
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    general manager. Do ypu mean you want the district manager? I'm not allowed to give that number out. They don't take care of reservations like that". Dumb : "No. I want your general manager. Where is HE? I don't want HER!"
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    Me, now very flustered and mad because I now know where this is going: "Well, SHE is coming in on Monday, and SHE can talk to you then! There is no HE, only SHE! And Zelda has been our manager
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    for a few years. I am sorry that my answer is unacceptable for you, but there is nothing further I can offer you except the solution I told you. Good day". .I really don't understand what this
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    guy's deal was. Why is he surprised that the GM is a woman? The majority of the hospitality field is made up of women. And as much as I don't always agree with what my manager does, why does this think he can on her for
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    being a woman and try to downgrade the work she did to be the GM? If she were a man, dumbass still wouldn't get his way because of policy. For my day job, I work in a male-dominated field,
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    and I would get like that at times. I just don't get it. Women have worked for ages, and women dominate the field of hospitality. Why is dumbass surprised that Zelda is our GM? She worked too hard to have Foface McGee on the phone disrespect her like that. I just don't get it.
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    neelvk 2 days ago When I was in college, I took a course where the professor told us that we should not assume that the woman in the room is not the one in charge. His wife was the CEO of a engineering firm and they got an
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    insanely large contract that they needed to farm out parts of. So they invited a highly rated firm for discussion. She kept asking tough questions and one of the representatives of the other firm asked the men in the room why the secretary is asking all the questions. Needless to say, they didn't get a slice of the pie.
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    Marthamem · 2 days ago I was working the public forecast desk as a meteorologist and back then we took phone calls directly. So I answered the phone saying this is (my city) public weather desk. And the said "I want
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    to speak to a man". Because this was a shift, the janitor (male) was walking behind me at that moment, and I was so very tempted, however I said "this is the public weather forecast desk, you're stuck with me".
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    Volt_Princess OP. 2 days ago Good for you for standing up for yourself
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    kevnmartin · 2 days ago Used to happen to me all the time when I was managing the paint store. They'd ask for the manager, I'd appear and they'd look behind me and wait. I would then introduce myself and they'd go
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    "Oh..er..is there someone else I can talk to?" I'd tell them I was the manager and they would grudgingly tell me their problem. I just laughed it off. But inside, I was as ha pi
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    skinrash5 · 1 day ago I had a friend who was a professional photographer. She named her company with a guys name, made reservations in that name. Then she would show up at the appointment as his assistant.
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    After one shoot they would always call to schedule with “the assistant” because they were so pleased. She started her company that way over 30 years ago because she found southern men wouldn't hire a woman. She worked with big sports. companies like Dunlop and others, car manufacturers, etc. big companies that wouldn't hire a woman.
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    Volt_Princess OP. 1 day ago Wow! That's amazing!
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    Miss_Inkfingers · 2 days ago . edited 1 day ago "If you want a HE, then I suggest calling back in about twenty years. Perhaps we'll have one for you after SHE retires or moves up the ladder." 40 Reply Share Volt_Princess OP. 2 days ago I like this one!
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    MyFavoriteInsomnia 2 days ago Try being a female IT professional in the 70s. Or 80s. Or 90s. Or... well, you get the idea.
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    NiobeTonks 2 days ago I am a course leader on an undergraduate degree at a university in London. We have a male administrative assistant. It's astonishing how many students (and external contacts) think that he's the boss. Though to be fair he does know where the secret printing paper stash is.
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