Tech support employee prevents major deletion of client's data despite being asked to remove their subscription, maliciously complies by faking the deletion of data to prove a point
Why is it that people outside of our line of work tend to think that they know more about our jobs than we do?
It's frustrating when you're in a client-facing role and they assume they know what's best for them despite having gone to your company in the first place for guidance pertaining to specific information. When you have stable upper management, they have your back when clients try to get sour on you and ask you to do things you know will blow up in their faces. Simply put: don't request things on information you don't have.
The tech support employee in this story is recalling a time when he was asked to remove a client's subscription from one service as they were planning on switching to another mandatory service. He expressed to the client that they needed to wait for confirmation of the switch-off or they would risk major data deletion, but they insisted that he remove the subscription immediately.
The employee told his boss, who said to recover the data and keep it, but fake the deletion in a form of malicious compliance so the client knows never to cross his skills and intellect again. Scroll to read the entire story.
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