Client disregards advice resulting in faulty $10k order of embroidered company t-shirts: 'Have fun refunding a $10k order!'

It's amazing how often a person or an organization will pay for services, products, and the expertise that comes along with them, only to refuse to accept the advice that they're paying for. In a moment of ego-fueled hubris, they suddenly decide that they know what's best, expert advice be damned.

This happens at all levels of design, technology, retail, and manufacturing and is something that comes up now and again in online discourse that anyone offering specialized services to clients will certainly resonate with.

The old adages might tell us that "The customer knows best" and that "The customer is always right in matters of taste," but working with them, it quickly becomes apparent that this is not really ever the case. The problem is that they'll insist that they have the right to things, meaning the success of your services will hinge on your ability to convince them otherwise, engaging in wizardry and convoluted scrips that only Christopher Nolan could follow in order to incept the idea that your ideas were actually your client's ideas in the first place.

Of course, if your client is obscenely impolite to you in the first instance that you try to save them from folly, you might forgo the idea of inception and instead leave them to meet their own own fate…

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customer support customer service workplace discussion workplace-stories jobs job malicious compliance clients retail work customers client customer workplace workplace malicious compliance employment in the workplace

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