Boss demands IT engineer write "more words" on ticket resolutions, they begin writing a novel hidden in the reports: 'You're averaging well over a 1000 characters per ticket, keep it up!'

Petty requirements for the sake of requirements can often feel like just another hoop to jump through, and when they're unnecessary and baseless, there's a tendency there for people to just use shortcuts to meet that requirement anyways.

Like when you were writing a report or an essay in school and there were certain requirements for either the number of words or pages that the report must have—both being a requirement for quantity but not necessarily quality. Some of us would be desperately trying to finish our report the night before, tired and weary, stressed from the pressure of having left it till the last minute. In order to reach the proper page length, you'd start messing with margins and font size—or add unnecessary words—in order to reach the outlined minimum requirements…

Author image for Brad Dickson Brad Dickson
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