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BS $157 Uber Charge Leads To Guy's Maddening Exchange

Dear God it's like trying to deal with Comcast.

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Posted by Eric Lund
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  • 1
    Text - 9:26 Conversation T had a different issue with my charge 6/23/18 at 4:14 AM Trip Details Share Details: I have no idea what this charge is for. I never took this car / trip. I saw this charge on my credit card today and have no idea what it is for. Please refund me the amount charged. If you have questions you can contact me at @gmail.com or call me at my number on file. Thank you 1 day ago Thanks for reaching out Mike Your driver reported a mess from your trip N that requires clean-up. C

    "I never saw the $157 charge because it was placed immediately before a legitimate Uber ride I took (must be their tactic). I was only alerted when I saw that my credit card bill was suspiciously high about 30 days later. Needless to say I will be lyfting me way around town from now on."

    Via farrowman
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  • 2
    Text - 9:26 Conversation When this happens, drivers are unable to accept trips and must spend time cleaning up messes instead of picking up riders. We appreciate your understanding. More information on cleaning fees is available here Neil Patrick P. 1 day ago Reply Send
    Via farrowman
  • 3
    Text - 9:26 Conversation I did not make that mess. I was never in that car. look at the ride details, they make no sense: it said I took a trip from Romulus, MI to Royal Oak, MI that only took 3 minutes? That is impossible. This charge is entirely driver error / fraud. 1 day ago Please refund me the amount charged. 1 day ago Thanks for following up, Mike. We understand your concern. Drivers use their own vehicles to provide trips on the Uber app. When a mess occurs, we collect a cleaning fee to
    Via farrowman
  • 4
    Text - 9:26 Conversation incidents such as vomiting or food spills. To assess any cleaning fee claim, we require photos from the driver. Cleaning fees are assessed and charged according to the extent of damage and based on nationwide industry averages for professional cleaning. These fees are paid in full to the vehicle's driver. Thank you for understanding Joe 1 day ago I understand how your cleaning policy works. I am saying that I do not know where this charge came from as I was never in that
    Via farrowman
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  • 5
    Text - 9:26 Conversation Hi Mike, C After further review, we've gone ahead and fully refunded the cleaning fee on this trip to the original payment method. You should see this reflected on your account within a few business days. Thanks. Adjusted fare to 6.90 Christian H. 1 day ago what exactly was the amount you were funded? I I want the entire amount refunded, not just the cleaning fee. I never rode in this vehicle, I never took this trip ll 1 day ago and how is the refund received? In Uber cr
    Via farrowman
  • 6
    Text - 9:27 Conversation credit? I want my money back, not credit 1 day ago Thanks for letting us know, Mike. A Unfortunately, we are unable to adjust a fare more than 30 days after a trip ends. Drivers typically receive payment within a week of completing a trip and we need to establish clear and consistent expectations for fare adjustments. If this happens again on a future trip, let us know within 30 days and we will review for any adjustments. Thank you! Alok 1 day ago What? You literally ju
    Via farrowman
  • 7
    Text - 9:27 Conversation And can you please answer my question regarding how the refund is received. Thank you 1 day ago Thanks for reaching out, Mike. We understand that you have an issue with the fare charged on this trip. We're sorry to hear about the back and forth. Let me address this for you. Mike, we would be unable to adjust a fare more than 30 days after a trip ends. Furthermore, the rivers typically receive payment within a week of completing a trip and we need to establish clear and c
    Via farrowman
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  • 8
    Text - 9:27 Conversation Just a quick update, if this happens again on a future trip, let us know within 30 days and we will review for any adjustments. We're continuously working to improve Uber experience and appreciate you letting us know about this. This should clear things up. Thank you. Ankit 22 hours ago It does not clear things up. You clearly CAN adjust fares more than 30 days old because you just did it (you just adjusted the fare by refunding the cleaning fee). Please refund me the re
    Via farrowman
  • 9
    Text - 9:27 Conversation Hi Mike, P Thank you for getting in touch. Because this trip happened more than a month ago, we're unable to make any adjustments at this time. If you notice an issue with your fare, please get in touch with us with in a month and we'd be happy to review. This ensures that partners are paid in a timely manner. Thank you. Piyush 21 hours ago Ok, if you can't adjust my fare then leave it as it is and simply give me the money that this driver stole from me using your platfo
    Via farrowman
  • 10
    Text - 9:27 Conversation charged tor a trip that I did not take. 18 hours ago 15 hours ago Hi Mike, Thank you for getting in touch. Because this trip happened more than a month ago, we're unable to make any adjustments at this time. If you notice an issue with your fare, please get in touch with us within a month and we'd be happy to review. This ensures that partners are paid in a timely manner Thank you. No response needed sanjayV 5 hours ago Reply Send
    Via farrowman

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