customer service

Manager forces fast food employee to work while sick, employee goes over manager's head: 'Let's see what YOUR boss has to say'

Ben Weiss

Online handbag seller refuses to send bag to entitled customer after they demand a refund for two past orders, leading to a dispute on the site: ‘I decided to cancel the order’

Bar Mor Hazut

Entitled customer accuses employee of ruining her daughter's birthday after she makes a last-minute request for a cake flavor that's out of stock: ‘We're a bakery, not miracle workers’

Lana DeGaetano

Deli worker schools entitled shopper when the mom mocks her as a “stay in school” lesson for her kids, and she reveals an impressive stack of degrees in response: ‘Don't use me for a life lesson then get mad when I prove you wrong’

Etai Eshet

Customer service employee figures out the perfect way to handle entitled customers simply by echoing them: ‘Crazy how that works…'

Elna McHilderson

Remote job scolds employees for taking a 4-minute bathroom break, records employees' screens when their mouse doesn't move for 60 seconds: 'I am human, not a robot.'

Emmy Pratt

Shopper outsmarts Kohl’s with their own Black Friday return policy, ending up with a full refund, extra store credit, and a $100 gain: ‘They didn’t budge so I did exactly what their policy allowed’

Etai Eshet

Homeowner asks for a 20k credit limit, gets lectured by an associate but stuns them by getting approved: '[She said] “Start out with a low limit, like $100, while [you] learn how credit cards work”

Etai Eshet

Retail employee recounts the unholy trinity of clueless, entitled customers via 3 different customer horror stories: ‘There's a saying: "Help me help you," and these people are not doing that’

Lana DeGaetano

‘Just fix it’: Retail customer blames employee for not stopping her from buying the wrong phone charger for her iPhone, then demands a refund without a receipt, worker refuses

Bar Mor Hazut

Manager demands copywriter continue answering calls in old tech support role, faces payback when he changes company handbook: 'The marketing team do not have any interactions with customers'

Ally Perry

Boss cuts 22-year-old sandwich shop worker's hours after he helps train new hire: 'I went from working 30+ hours a week to working less than 15'

Ben Weiss

‘"You know this business is a customer driven business right?"’: Entitled customer scolds grocery store cashier for telling a shopper ‘you're welcome’ instead of ‘thank you’

Lana DeGaetano

'You need to fire her!': Entitled shopper tries to force the grocery store manager to fire a repairwoman thinking she's a cashier

Ben Weiss

Woman demands cookie shop bake her favorite flavor that’s not on the menu, argues with staff, and leaves planning to return when her “preferred” manager can cater to her cookie cravings: ‘Why can’t we make them? Because they’re not on the menu’

Etai Eshet

‘[They] broke a TV they did NOT buy from us and wanted us to gift them a new one!’: Couple demands electrical retailer replace a shattered TV they bought elsewhere after their kid smashed it with a controller, end up exposed and thrown out of the store

Etai Eshet