customer service

‘[She said] I was lazy and acting tired’: Massage therapist enforces a no-overtime policy with an entitled client, she responds with a texting tantrum and gets herself blocked

Etai Eshet

'I think they need bigger icons': Interface of Illinois DMV computer stuns internet

Ally Perry

Retail employee helps elderly couple find formal wear for 20 minutes, gets scolded by his boss for spending too much time with one customer: 'I sold around $150 in 1 transaction.'

Emmy Pratt

Out of pure boredom, dude decides to fake a foreign accent at the new local cafe, has kept it up for 3 years now, sparks hilarity: ‘​I don’t even have an old country, I'm from Ohio…’

Elna McHilderson

Is it an obligation to tip on percentage? People discuss tipping culture around the world, some people get it, others criticize it completely: 'Pretty soon someone's going to ask for a tip just for handing me a receipt.'

María Cetra

Retail manager yells at employee in front of customers for trying to explain to her how to change a price in the system: ‘You completely threw me under the bus’

Bar Mor Hazut

‘Accidentally gave better customer service than the actual employees’: Bookworm gets confused as staff at a busy bookstore, shows frazzled customer the power of kindness

Elna McHilderson

‘Some customers make your job easier. Carol wasn’t one of them’: Pool cleaner’s difficult client Carol demands he vacuum her leaf-covered patio with a pool vacuum, then makes him assemble a pressure washer for free

Etai Eshet

‘Receipts don't lie’: Arizona ice cream business accuses food reviewer of lying after he posts an honest review and discovers they messed with his order, the creator proves them wrong

Bar Mor Hazut

Hotel guest doesn't know the difference between a request and a guarantee, so when his reservation was just a request, he made a scene because he didn't get what he wanted: 'Anytime he would get wound up again'.

María Cetra

Tour guide refuses to delay tour after late guest calls to demand the group wait an hour for them: ‘Can’t you just ask people if they mind waiting?’

Bar Mor Hazut

Bank teller refuses to help client, leading client to email every “important-sounding” staff member about the issue, the problem is fixed immediately: ‘Was told there was nothing the bank could do’

Bar Mor Hazut

Frenchman pretends he is English and makes his barber believe he doesn’t speak a word of French for years to avoid small talk: ‘He doesn't speak a single word of english, the only few times we interacted I used google translate on my phone’

Olivia Arocena

Customer Is Told by the Bank That There Is Nothing Further That Can Be Done To Resolve Their Issue, They Email Every Manager They Can Find and It Gets Fixed Immediately After

Brad Dickson

Guests don't have manners and refuse to acknowledge other guests who are in line waiting for their turn, and instead start screaming to get the front desk employee’s attention: 'Why do people think they're more important than anyone else?'

María Cetra

Customer shares their harmless petty method of getting back at the major bank that unceremoniously laid off their dad, who had worked there for 20 years: 'They wanted to maximize their profits'

Brad Dickson