Woman Demands Instant Tech Support Service, Gets Denied, Gives Earful, Misses Flight

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    Product - r/talesfromtechsupport + Join u/Stabbmaster · 1d 1 3 3 3 I guess planes would wait for their passengers in those days Long This was originally posted as a comment, and was told it should be its own standalone post. Cleaned up and details added as needed.
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    Font - This is a story that takes place during my retail days in the big blue box. A lady comes up to our counter and says she wanted RAM installed, I quoted her the price for the RAM and the install (don't remember the price of the hardware, but likely expensive since it was DDR, and the service was $40). First, she has a hissyfit over the fact that we had the audacity to charge for our labor. The usual "bUt It'S so eAsY fOr YoU GUYS" and whatnot. I explain to her that while cumbersome, her lap
  • 03
    Font - I guess once she heard the term "time" she decided to complain about something else and wanted to know how long it would take us. Even though I can have it installed and tested in under ten minutes, there were other people in line and other people that had "quick" work ahead of her, so I quoted within an hour (standard at the time was 24 hours, but I was being realistic). She pitched yet another hissyfit about how "she can't wait for that" and "she has to catch a plane". I offered to let
  • 04
    Font - She finally demands the manager, I told her that's fine but until paperwork and payment are rendered I can't start so it will only increase the wait time. She was fuming when the manager came by so he took her to customer service to yell. At this point, she had to already wait five minutes for him just to get there. After about twenty minutes, we get the line down, and I spend another fifteen minutes getting simple hardware installs done (I think it was a network card and two other RAM in
  • 05
    Font - I go over to customer service to pick up returns to be tested, and lo and behold she's STILL there reaming out the manager. I get a deliciously petty idea in my head, and now that it took root, I had to do it. I pass by him, make sure to tell him quite audibly "Hey, I finished off with the front counter machines, I'm going to grab and start testing these since there isn't anything else for me to do right now". She MAY have been smart enough to know what I was alluding to. While she's glar
  • 06
    Font - on-social-ques-customer-service-voice (If you've been there, you know what l'm talking about) "What are you still doing here, didn't you have to go catch a plane"? The look she gave the manager could have melted stone, and he looked at me like Wile E. Coyote right before he gets hit by a train. He later told me about how much he wishes he could throw me into a volcano, and we all had a good laugh. He also mentioned how she just kept going on about missing her flight for this. You
  • 07
    Font - know, the one over the service she didn't want to pay for, to install the hardware she didn't buy, that she waited for the manager to complain about, then willingly opted to complain about for forty minutes instead of actually catch her flight. All of which of course automatically made him not believe a word she said given there was nothing holding her there and she could have left at any time.
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    Rectangle - Tldr for the ADHD crowd: Woman demands immediate service, citing a plane needs to be caught. When denied and given a reasonable timeframe and alternate solution, she gives the manager an earful for over forty minutes. She leaves with her time wasted and we were all glad to be rid of her. 2.0k 106 Share

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