'Terrible service, never coming back': Cranky Karen refuses to pay mandatory tip, rips up the check

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    Hand - Pourg (127 59 y thens مهسا 16300 "We'll just scratch it out on the receipt"
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    Font - Literal Karen tries to avoid mandatory tip by ripping up receipt Karen Long story but worth the read trust me- also this happened a couple years ago. I used to work as a host/ busser at a hibachi place in my town. One day this group of 6 or 7 ladies come in and before I can say anything "I have a reservation for [karen -Im pretty sure that was actually her name]" After checking her reservation I notice they're 30 minutes early. I said ok and that we're currently cleaning off a table for h
  • 03
    Font - Karen is absolutely flabbergasted, she's astonished, that we don't have a table ready for her immediately. I explained that she is a bit early but that it is no big deal and we'll get them seated as soon as we can. She goes off about how it shouldn't matter if they come early and that we should have reserved a table specifically for her, even if they showed up two hours early. Obviously we can't reserve a table all day for a reservation at (I think) 730. We only have 12 grill tables and w
  • 04
    Font - Finally I get them seated and tell them that their waiter would be over momentarily. As I'm walking back to the front desk she snaps her fingers at me and I turn around- she's following me back. It this point I dont wanna fight I just want her to leave me alone so I ask her what I can do for her. She then says they need drinks and starts listing all these drinks that I don't know. I'm only 16 at the time but I'm pretty tall for my age so I get asked for drinks a lot. I explain that I'm on
  • 05
    Font - Ok I'm at the end of my rope here. But it's not worth an argument, I don't wanna give her attention like that cuz she's a pos and not worth my time. Fast forward to the end of their meal. They are the only ones left because they took so long to eat. Their reservation was at 730ish and they were there until we were supposed to close at 10. (It was a week day we're open later on weekends)
  • 06
    Font - At this point we have been so patient with them and even stayed open a little past closing for them (like 15 min but still). The Karen in charge stomps up to my desk after I ignore her attempt to get my attention with snapping her fingers. She is outraged that we have a mandatory tip of 20%. I explained that it is mandatory for for groups of 6 or more (pretty standard I think). She says that she should be exempt because that should be warned about on the menu. (This was during Covid so we
  • 07
    Font - She's is furious and has some choice words for me. But this Karen is smart; she has a solution. "We'll just scratch it out on the receipt" I inform her that it is our policy and that the tip will still be applied. I apologized for the inconvenience (or rather her lack of competence). On her way out they were all glaring at me as the boss Karen informed me that they would never be returning. After ignoring her I went to clean the table and oh my gosh.
  • 08
    Font - All the receipts had the tip scribbled out and had been torn to pieces. I assembled the 6 or so pieces and the back read "terrible service, never coming back, fi you!!" Never saw them again luckily. Anyways, thanks for listening to my TedTalk.
  • 09
    Rectangle - OptiGuy4u 1 hr. ago Wait, you're never coming back? THANK GOODNESS!
  • 10
    Font - jasperjamboree 1 hr. ago So she implied that she was never intending to give a tip for service in the first place, despite demanding service first and foremost before any other customer.
  • 11
    Font - YesterShill 49 min. ago and that she's basically my boss. Right here is where a good manager would step in. Explain to them that no, the customer is not the boss of staff. They are patrons. We will gladly serve you with respect and expect the same. If you (patron) do not believe you can be respectful to staff, then it is best if you find another establishment to dine.
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    Font - Managers needs to be way more aggressive about getting customers expectations in line, and firing them if they think being a customer makes them superior to staff.
  • 13
    Font - alroprezzy 43 min. ago Mandatory tips are not legal. I think what you meant to say was "service charge".
  • 14
    Font - arycka927 38 min. ago Can we appreciate the fact that Covid really took the wind out of the "Karen Sails." Thank you Covid, for finally allowing the company to acknowledge that the customer is Not always right.
  • 15
    Font - Queenofhackenwack 20 min. ago i witnessed karen stating she was never coming back to a deli, and i could not help myself.....i shouted out "Promise???"...every one started laughing...she left.
  • 16
    Font - OkInitiative 2915. 48 min. ago I used to be a manager of a hibachi restaurant, and you should have just brought it up to your manager and let him/her be aware of the situation. If it was me, I would have just kicked them out as soon as they were disrespectful to my employees. Fun fact I learned: they are always toward wait staff and hosts, but once I go up and talk with them, they became all nice and stuff (until I say no to them).

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