‘Her manager called the next day, profusely apologizing’: Customer gets back at retail employee for refusing to help her 30 minutes before store closing time

Advertisement
  • 01
    CLOSED "Her manager called the next day, profusely apologizing"
  • 02
    Was I the entitled person?
  • 03
    We use Walmart vision center for my children's glasses because they have a great warranty and my sons have autism and ADHD and struggle with keeping their glasses intact. The vision center is open
  • 04
    until 7 PM. My kids get home from school at 4:30 and then we went to dinner at 5 and the plan was to go and get their glasses replaced after dinner. We got to Walmart at 6:20 and I went to the bathroom and then went to
  • 05
    the vision center, I got there a few minutes before 6:30. I pressed the button to get an associates attention because no one was in the office.
  • 06
    The lady comes and says "I cant help you I turned in my drawer for the night and the cash register is down" I said "Oh thats okay its just warranty work so I wont need to pay anything" and she said that the
  • 07
    computer system completely shuts down at 6:30 and that she couldnt do the replacement pairs. (We do warranty work all the time, there is no need to use the cash register it just takes logging into the computer
  • 08
    and notating the warranty work and issuing a new pair - this has been the process every time we did it). I clarified "you guys are open until 7 right?" and she snapped that they are but that
  • 09
    the computer locks her out at 6:30 and she couldnt help and I could return the next day. I said thank you and left the vision center and did my shopping. I returned to the
  • 10
    vision center the next afternoon. The lady from the night before was there but so was another lady (the one I usually deal with). So the lady I deal with immediately knew i
  • 11
    was there for warranty repair because thats what I am always there for haha. She pulled up the computer and started my order.
  • 12
    Talking to her making small talk I said "sorry for coming in so late last night, I didnt realize the computer locked you all out at 6:30" and then I asked if it closes out 30 minutes before closing every day (they have
  • 13
    staggered closing hours). She looked confused and said the computers work even past closing and that the register should be open until 10 minutes before closing. She also said if their register is
  • 14
    closed they can go to customer service and run it through that way, but that I shouldnt need a register because its warranty work. I just shrugged and said "maybe I misunderstood, she
  • 15
    just told me she couldnt help me because the computer locked her out at 6:30 and that she cant work the computer without a register".
  • 16
    I got the glasses fixed and left. Later that day I got a call from the vision center manager asking me my version of events and profusely apologizing for me not being helped the night before and said he would "deal
  • 17
    with the employee". I made it clear that I was not making a complaint and did not request a manager to call me back and he just said "this is a reoccuring issue, my employees are instructed to report any
  • 18
    incidents of this manner to me so I can deal with it". I said again I was not complaining and that I didnt want the employee to be disciplined because of me (I really have a lot of anxiety surrounding
  • 19
    confrontations and did not complain specificially because I dont want to be viewed as a problem patient with anyone, especially when I use this service a lot).
  • 20
    I dont know what happened with the employee, its really none of my business, I just wondered if I was being entitled by coming in 30 minutes from closing or asking for clarification from the other
  • 21
    employee (I asked so I could better plan my trips to the vision center and not make a trip there when they cant help me)
  • 22
    energetic_reader8269. 11 hr. ago Not entitled at all. Glad the manager reached out to you as the employee is probably affecting numbers and stats. Employee should have
  • 23
    taken care of you but was too lazy to do so. Please do not feel bad about sharing your experience
  • 24
    Pristine_Anxiety_416 OP 11 hr. ago I didnt even think of the stats being affected. I can imagine if they have no customers after a certain time they could make the case to close earlier every night.
  • 25
    VarietyOk2628 · 10 hr. ago The employee was the entitled one, and you have a right to receive service during the times the store is open with scheduled hours. You are actually hurting
  • 26
    other customers and the other employees by not complaining and allowing a bad employee to get away with bad behavior.
  • 27
    AgateDragon · 11 hr. ago Not a entitled person. You went when they were supposed to be open. They clearly have an employee who does not want to work, which is suspect they knew or suspected. Clarifying with the co-worker was reasonable,
  • 28
    especially since you were not complaining or confrontational. I'd say that employee deserves to be canned, which should not come as a surprise to the slacker. I highly doubt anyone but the slacker in question will be upset with you. And the slacker in question is unworthy a job.
  • 29
    Rustymarble. 11 hr. ago In these kind of situations it is important to remember that if the associate experiences consequences, it is NOT due to your actions. Their actions triggered the consequence, you're a background character in this.
  • 30
    Pristine_Anxiety_416 OP. 10 hr. ago This is something my therapist says to me a lot, so thank you for reminding me that I am not responsible for the consequences of her actions.
  • 31
    00 MiraToombs 11 hr. ago Not entitled at all! I would have been less than thrilled if they advertised until 7, and I got there at 6:30 and they wouldn't help me. You went back the next day, and why would you not ask for clarification of their times since you regularly go in?

Tags

Scroll Down For The Next Article