‘They refused to admit their mistake’: Hotel guests' reservation gets canceled due to failed credit card transaction, they demand front desk clerk give them a discounted room

Are you the type of people who book a hotel room at whatever website has the lowest rate, or do you always book it from the hotel's official website?

Even though it is appealing to pay less, there could be a lot of issues with booking through a third-party website. For example, if the booking somehow falls through, the actual hotel can't do much to help, and they would most likely tell you to contact the 3rd-party's customer service, which can be a lot of pain.

Another example is what happened to the guests in this Reddit story. They booked their room through a 3rd party, but when they got to the hotel they found out that their reservation had been canceled due to their credit card not going through. Although that didn't have anything to do with the hotel itself, the angry guests started blaming the front desk clerk for the issue. Then, when the clerk offered to re-book the room they wanted, the guests demanded to get the same rate they originally got, even though it was mostly their fault.

Keep scrolling to read the full story. When you are done, click here for a story of a restaurant owner who refused to accept customers's criticism and ended up shutting his business down.

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Posted by Bar Mor Hazut

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