Boss demands employee message him when they're finished with a client and before meeting the next one, employee maliciously complies and the boss's demands hilariously backfire: ‘Needless to say, that rule was never mentioned again’

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  • O "I was following your rule. You told me to notify you every time I finished a client and wait for your reply before moving on. You didn't respond, so I waited. I'd never go against your orders.""
  • "‘You need to message me when finish with a client before going to the next one’. As you wish."

    A few years ago, I worked as a tech support guy/salesperson at a small, family-owned computer store in my hometown. It wasn't a
  • franchise, just a local shop. The owner? A mustached, arrogant dude who could never admit when he was wrong. No matter
  • what went wrong, it was always someone else's fault. That constant blame game was a big reason why I ended up quitting, but that's another story.
  • At the time, my main job was delivering products to clients and doing on-site tech support at their homes or businesses.
  • Now, for some context: My boss was obsessed with the idea that I was "too slow" during client visits. No matter how long I
  • actually took, be it 5 minutes or 2 hours, it was always too much in his eyes. He couldn't seem to understand that tech problems vary and can take different amounts of time to fix.
  • And of course, he loved to compare us to past employees. "Back when So-and-So worked here, he was way faster than
  • you!" Funny thing is, I knew that when So-and-So worked there, the boss used to say he was slow and someone else was better. That was just his thing: guilt- tripping whoever was working for him at the time.
  • Fast forward a bit: One day, he was in an extra bad mood and decided that from now on, I should message him every
  • single time I finished with a client and wait for his reply before moving on. Same thing when I arrived somewhere, message him to say I'd arrived.
  • He wanted this done through WhatsApp, SMS, or even a phone call. If I didn't have credit, I was supposed to make a collect call (where the person receiving the call pays, not sure how common that is elsewhere).
  • Basically, he didn't trust that I was working and thought I might be wasting time between clients or just riding around town. Spoiler: there's not much to see.
  • I was annoyed, but sure, whatever. Rules are rules.
  • Day one: I followed the rule to the letter. Arrived at a client? Message. Finished the job? Message and wait.
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  • I lost way more time waiting for responses than I ever did between jobs, but okay.
  • Day two: same deal. Morning went by. After lunch, I loaded up the bike with deliveries and gear and headed out.
  • First client of the afternoon: Messaged when I arrived. He replied. Fixed the issue. It didn't even take 30 minutes, so I messaged when finished.
  • No response. Waited 5 minutes. Nothing. Called him. No answer. Waited another 5 minutes. Still nothing. So I sat down on the curb, under a tree, and waited. Watched some videos, scrolled through Facebook, chatted with friends. And I waited. And waited.
  • Almost 3 hours passed. I just sat there, doing nothing, waiting on the guy who demanded that I never move on without his go- ahead. Eventually, my phone rang.
  • Boss: "Where are you??" Me: "Still at client X's place." Boss: "STILL?? He was the first one this afternoon! The day's almost over! Just go back here." Me: "On my way back now."
  • I got back to the store and was greeted by him practically foaming at the mouth. "Why the h I did you take so long?! You're so slow!"
  • I looked him straight in the eye. "I was following your rule. You told me to notify you every time I finished a client and wait for your reply before moving on. You didn't respond, so I waited. I'd never go against your orders."
  • He froze. Just stared at me. He didn't know what to say. Then he tried to backpedal. "Well, you should use common sense! If I didn't answer, it's because I was busy!"
  • Turns out he'd spent the whole afternoon dealing with contractors and problems at his house renovation, and just completely forgot he'd given me that rule.
  • Needless to say, that rule was never mentioned again. I went back to the old way of doing things. But, of course, he still kept complaining that I "took too long" with clients. Some things never change.

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