Excited graduate starts a new job ready to learn and grow, is partnered with a ‘mean girl’ coworker, leaves after only a week: 'I know I would’ve been burnt out'

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  • front desk employee communicating with female patient at reception desk at dermatologist clinci
  • "Dermatologist Office Nightmare"

    I (27F) was so excited to work in a medical office setting. I had just graduated with my diploma in medical office administration.
  • I had never been in this environment before; I had only worked retail and professional house cleaning.
  • I got a job at the checkout desk/appointment scheduler of a high volume dermatologist office. It paid $15 an hour, less than a McDonald's worker.
  • I should've known better when they asked me to come in after my cleaning job to be trained for free.
  • I should've known better when the hiring manager immediately hired me without asking me any questions about myself.
  • Every job I've had where they've been desperate to hire has never been a good one.
  • Hindsight is a bitch; I wish I would've never taken the position. My boyfriend told me to tell them I couldn't train after work; to make the excuse that I worked late everyday.
  • I agreed, I didn't want to work for free. The first day went okay. I was sat with someone and she didn't allow me to do anything hands on.
  • I was incredibly nervous because I seen the amount of patients we were expected to handle and the amount of calls we were expected to take.
  • To put it in perspective, there are two of us at check out. I once seen fifty patients in one hour.
  • We of course take calls constantly for many different situations/questions, and still, one day we had 96 voicemails.
  • We're even expected to work on our lunch breaks. I was actively writing all of the information down that I needed to remember, and it was 15 pages long.
  • administrator taking notes on a piece of paper with professionally done nails
  • When I told my boyfriend that I was going to study the material, he discouraged it and said that it was too low of a paying job to ask this much of me.
  • I decided that I would learn while I was on the job being trained. On the third day of my training they threw me to the wolves, and if I didn't know what to do - they would visibly get annoyed with me.
  • Or treat me like I was stupid. Today was around my fifth day of training; I was somewhat finding my footing and feeling somewhat confident.
  • They expected me to be able to do it all on my own without any questions.
  • The girl I was working with got onto me for writing what patients were saying, (not anything that would break HIPPA) claiming that it was "just a waste of paper" and that I should "be able to remember everything." I told her I wanted to be concise and since we had a constant flow of patients and calls that it was the easiest way for me to keep track.
  • Then she also got onto me about asking patients if they preferred "mornings or afternoons" and that I should say "do you prefer this time of day?".
  • Or I would do something that the other girl had trained me to do, and she would get upset with me and say that it was incorrect.
  • Little things like that. It was hard to keep my composure. Grown women would come by, ask my trainer "How's it going?" She would visibly roll her eyes, wouldn't say anything.
  • They would reply, "Good luck. Hang in there." As if training me was a nuisance. It was heartbreaking for me because I thought that this job would be my chance to make lifelong friends.
  • At the end of the day they told me it wasn't a good fit and I agreed.
  • I know I would've been burnt out from working there within a year. Working without being given proper breaks is awful, especially when you have a constant high quantity of patients and callers.

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