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Storage company auctioned off my entire unit by mistake despite auto-pay being active.
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A representation of a customer removing a box from his private storage unit.
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Here's where the company really went wrong. Denying services to a customer while collecting their monthly payment and then selling off their property without approval goes far beyond the simple “property damage or loss” clause that was written into the contract.
The fact that this company had zero guardrails in place that could track these so-called system errors also reflects serious mismanagement that could likely affect (and perhaps has already affected) other customers. This debacle represents yet another miscommunication between two parties that could result in legal consequences.
We have seen stories like this recently from another Texas resident, whose LinkedIn post was interpreted by his boss as a letter of resignation, as well as a California tenant, who found herself embroiled in a dispute with her ruthless landlord.
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An image demonstrating the hallway of a modern storage facility.
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A depiction of an outside storage area with stacked shipping containers.
Image is representative only and does not depict the actual subjects of the story.
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As several members of this online community correctly suggested, this customer should definitely lawyer up. In the meantime, he should not accept any repayment or reimbursement from the company, as that act could be interpreted as an acceptance of the terms in his contract. If he wants to sue the company on the grounds that they violated their agreement, then he needs to commit to that case wholeheartedly. We'll stay tuned on this matter for potential updates as the case unfolds.
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A depiction of an outside storage area with stacked shipping containers, one of which is open and full of cardboard boxes.
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