When you work at a call center, every day is different. You never know who's going to pick up the phone and call you that day. Will you get the super polite Gen X-er in need of genuine support, the Karen who thinks she knows best (even though she's the one who called in the first place), or the boomer who takes 45 minutes to explain they need help with something they could have easily Googled? Sometimes, the lines are dead, and you can goof around with your coworkers, and sometimes, you can't...

The use of technology is not enjoyable for everyone. An automated system will never be able to completely replace human-to-human communication. How would you respond, though, if a client asked for technical support but refused to follow through on the necessary steps? The story below describes an IT worker who is irritated. Working in IT, the original poster (OP) came across one of the most absurd requests to date. The client attempted to justify their noncompliance with the guidelines by citin…

Working at a call center that deals with computer support can be pretty tough. You get calls from all sorts of people throughout the day, and this employee has the stories to prove it. Once a customer gets transferred from customer support to him, his job in tech support allows him to access a customer's computer remotely to provide assistance on whatever they need. The guy who does this job has seen it all - from older customers who took 40 minutes just to set up a Gmail account to entitled cu…

If you ever find yourself talking to someone who is not from the US about college, they are always shocked by how much college students have to pay for tuition. Some countries in Europe have actual free universities , and here in good ol' America, people carry their student loans for literal decades. That is why when we hear of stories in which colleges and universities take even more money from their students, without an actual valid reason, it simply makes us see red. For example, can someone…

Staying up to date with technology has become an essential part of working-class life. It can be exhausting, especially with how quickly technology is advancing today. Think about it: not long ago, the internet didn't even exist. Now, we have a whole generation of employees working remotely or in a hybrid capacity. Who would've thought? But no matter your job, whether you work in a corporate office, factory, or restaurant, technology is constantly changing . New software to improve work process…

There was a certain point in time in the not-so-distant past when plenty of people had never encountered a “Personal Computer” before—a time when listing your basic typing and computer skills on a CV would make you a strong candidate for a varying degree of roles.

In this world, there are two kinds of people: those who are obsessed with technology and those who are afraid of it. The two sorts would never waver in their positions as they are on opposite ends of the technological spectrum. The story below is an account relayed by an IT worker. The original poster (OP) tells the tale of how the company brought on an unseasoned employee to perform a task for which he had no prior experience or training. At first, OP tried to help the man, but after some time…

This employee was confused by their boss's latest comments, and they decided to comply to the best of their abilities. For many women, being told to smile more is an unfortunate rite of passage. It's usually said by some older dude as the woman is working or just walking around, minding her own business. There's no winning in this situation. If you smile back on request, you feel degraded, and definitely not smiley. If you don't smile, they'll say something about kids these days, and why can't…

Technology is singlehandedly the best yet most flustering thing to happen to the workplace. Sure, it's made work increasingly more efficient. Almost too efficient with the invention of AI, but overall, technology has been a great advancement for the workforce...except when it decides randomly not to work. A lot of us grew up with technology that just randomly chose not to work. You hit the side of the TV to fix the signal and restart a desktop monitor when it randomly freezes. You know the dril…

You are typing away, your keyboard going clickety-clack as your fingers fly across the different buttons. When you look down, you notice that your keyboard is a little bit dusty. Hmmm, that's not right. You guess it's time to deep clean it. How do you go about it? Well, probably not the way this employee did. One tech support worker took to r/talesfromtechsupport after they got an unusual call regarding a printer. Apparently, the printer wasn't working, but it had been just before. So IT saunte…

People make mistakes, that is not news to anyone here. People make mistakes in relationships, friendships, with family, at school, and yes, at work as well. You can't expect people to be completely perfect, and if you do, well, that is another mistake to throw in the mix. The employee in this Reddit story has made a grave mistake on the job, and he owns up to it, even if it wasn't 100% his fault. The boss asked him to help with a task that was unrelated to OP's (original poster) job description…

It's always a good idea to make sure you're not messing with the guy who has access to all of the company's information at his fingertips… Otherwise, things could go pretty poorly for you—if the dozens of stories online on the subject are anything to go off of. This went doubly when that guy was also the one who implemented an all-encompassing Enterprise Resource Planning (ERP) software that is vital to the organization's continued functioning and existence, which he alone knows how to service…

It's a coding emergency

If you've ever worked a job that relies on timesheets, you know how this goes… Management (usually of the upper variety) wants to keep better track of how and where staff are spending their time, they pressure staff to charge out more hours to jobs, trying to keep them from posting “unproductive” uncharged hours. Suddenly, clients are getting charged more hours, and therefor paying more, for services implement The really interesting thing about management wanting to better track

Large companies function like machines. The managers and employees are in charge of keeping the machine operating as efficiently and profitably as possible. But occasionally, people become so engrossed in their work that they lose sight of what needs to get done right now and what can wait. In the story below, a devoted IT worker has had enough of his supervisors' ridiculous expectations. Since the Original Poster (OP) has been employed by the same company for quite some time, he is familiar wi…

The twenty-first century is notorious for its unstoppable and quickening pace of technological progress. That being said, some people may find it challenging to keep up with the rapid pace of development. What follows is a story about a tech support guy who is completely astonished. The Original Poster (OP) is employed at the primary school in his community. Therefore, part of his daily responsibilities is to assist teachers and ensure that their classes go off without a hitch. But OP wasn't re…