tech support

Boss demands IT employee follow process to the letter, stalling out a project with a major client and causing frantic messages from their boss: 'No ticket = no work. Bureaucracy over brains'

Brad Dickson

Karen manager demands IT technician take business server offline during business hours, despite technician's protests, gets the order in writing before complying: ‘Within 15 minutes, the office was in chaos. The CFO stormed into my office’

Brad Dickson

Guest hacks into hotel's network and optimizes their entire system after seeing how slow the WiFi is, refuses to get compensated: 'Manager was torn between being grateful and concerned’

Bar Mor Hazut

Neighbor unknowingly becomes tech support for his entire apartment building after fixing an elderly neighbor's laptop, gets paid in lasagnas and free rent: ‘Every week someone knocks on my door’

Bar Mor Hazut

Employee's access to software gets revoked by IT, so they send IT a list of all the tasks they need to take over: ‘Within 30 minutes, the decision was reversed and I had my access back’

Bar Mor Hazut

Mid-sized marketing firm outsources IT firing the single employee who had been there for 4 years, he gets a job paying $20k more: 'The first week after I left, their main server crashed. The outsourced company took 6 hours to respond, another 8 to fix it'

Brad Dickson

'I’m not a bank': Man-child quits his job on a whim, expecting his 24-year-old girlfriend to financially support him until he "figures it out," she refuses so he gets Mommy involved in the guilt-trip

Jesse Kessenheimer

Scapegoated IT admin gets blamed when client's employee retires and accidentally deletes their entire database: 'Welp, I'm retired now! Guess I'll delete everything'

Brad Dickson

Marketing demands review of all technical documents, programmer creates a fake protocol to mess with them: '[It was] called the "TP Protocol." [I]t could be implemented as a 2 or 3-layer network, each layer called a "ply"'

Brad Dickson

Management forbids tech support employees from providing customers solutions to their problems, claiming it makes them look bad: ‘We had customers call back for months’

Bar Mor Hazut

Employee complains to tech support about broken printer, IT guy discovers employee completely soaked it: 'I found pools of water in ridiculous places'

Ben Weiss

Coworker tells on himself by complaining to CEO when IT guy deletes banned and inappropriate "personal" files off his work computer: 'He went to the CEO and complained'

Brad Dickson

IT worker told to stop wasting time helping their coworkers, IT tickets get out of control when all the small problems are no longer getting fixed: 'Everyone was quietly enjoying the fact that Boss's ridiculous policy had backfired spectacularly'

Brad Dickson

Boss demands IT engineer write "more words" on ticket resolutions, they begin writing a novel hidden in the reports: 'You're averaging well over a 1000 characters per ticket, keep it up!'

Brad Dickson

'Apparently, I'm the idiot': Tech support employee dumbfounded after receiving a scathing review from a customer who failed to identify the difference between an iPad and a laptop

Jesse Kessenheimer

Woman tells roommate she's going to charge him for any future IT help due to his "learned incompetence": '[He] just sits there and wait[s] for someone else to fix it'

Brad Dickson