Caller Tries To Get Tech Support To Help Commit Tax Fraud, Fails Miserably

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mattstaff
Oct 3, 2021 4:00 PM EDT

The individuals in this world that are caught up in the work grind of tech support really get put through the ringer. With technological advancements continuing to kick along at the rate they are it's unfortunately pretty much inevitable that there are going to be people that fall through the cracks, when it comes to knowing how to navigate all the cutting edge machinery. Sometimes though, it's not even a matter of the technology being too impressively advanced. If you got a kick out of this tech support tale check out a couple others. We've got a solid story where a coworker demanded a mathematically impossible computer, and then got proven incompetent. Or you can sink your teeth into a tale about an angry lady demanding one billion GB of email storage.

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  • 01
    Organism - r/talesfromtechsupport u/JackalFeed · 19h · Saves files in Recycle Bin 1 There's no KB article on how to help you commit tax fraud. Long Hey folks, it's me - I work in the petrol industry doing the tech support/administration of payment systems, point of sale, back office servers, etc.
    via u/JackalFeed
  • 02
    Font - We begin this story with me stumbling in about 15 minutes late, and when I unlock my PC some software update fuc ery had taken place and my usual suite of programs took extra long to come up, so I was already irate by the time I jumped into the queue and got my first call. Ring Ring Ring - Tax Fraud Phone It's a station in Texas, and this is their second call to us today, so I run through getting their information and pull up the previous case. walk them through accessing the tax rate set
    via u/JackalFeed
  • 03
    Font - "The tax rate is 7.8, and it has to be 7.8 by state law and uh.. it should have.. was the whole time! For months! But the report from last month is wrong, it shows a tax rate of 8.3! I need the report fixed. My accountant says we'll get in trouble!" Now l'm woefully under-caffeinated yet, and l'm chewing my way through a Lara Bar between responses to him, but my brain catches it and goes: "Wait, you're asking me to edit a report you sent to your accountant for tax purposes?" So I ask him
    via u/JackalFeed
  • 04
    Font - "Then why did you call twenty minutes ago and speak to my teammate Dan asking how to change the tax rate?" My voice is now not even blunt, it's accusatory, this man is trying to get us both in some real deal st . He makes up a wholly fantastical story about how he needed to confirm what it was, because he didn't know. Except that we both know he already knew it, because of the report he asked me to doctor. My hand is fully over my face and I'm groaning into the microphone at this point.
    via u/JackalFeed
  • 05
    Font - Instead of disengaging, he keeps changing the question slightly, now he just wants to know if I can see 'when it was changed', and when I say "You just called asking how to change it, probably then?" he accuses me of trying to accuse him, so I actually accuse him: "Look man, it looks like you're trying to get me to help you commit tax fraud. I can't help you with this." At this point I'm 80% sure he's going to try and escalate to my boss, but he asks again if I can verify when it was last
    via u/JackalFeed
  • 06
    Font - First one goes to my support rep asking if there's a way to pull a log of changes for when the tax rate was changed, just to like... verify? He doesn't want to do it. Second is to u/callmesado - my coworker and one of the guys who helped train me: Me: So.. if a site is trying to draw me into their attempted tax fraud, is it okay if I report them anonymously to their state, or will I get fired? :f Him: i 100% wouldnt Me: Ugh. I get back with the site and tell them I can't confirm when it w
    via u/JackalFeed

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tech support FAIL criminal taxes ridiculous Reddit
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