hospitality

'The markup on eyeglass frames is 300%': The unexpected secrets that make different industries work

Ally Perry

‘Tony, you did a fantastic job’: Coworkers at a Utah hotel call out and leave trainee alone at the front desk, understanding guests show empathy and help him excel

Elna McHilderson

'A string of cheese was still hanging from my mouth to the plate': 18+ Servers share their most unhinged, jaw-dropping workplace stories

Jesse Kessenheimer

‘The look on his face… PRICELESS': Entitled German tourist gets a reality check after hotel staff sides with American tourist who tells him to take a hike

Elna McHilderson

‘All the red flags of idiocy is there': Local Karen calls hotel pretending to be HOA threatening to tow a car in their own parking lot, gets laughed off

Elna McHilderson

Hotel employee about to break from entitled guests gets one respectful check-in and gleefully gives them a big discount: ‘[For] one blessed night, I can enjoy giving a break to a GOOD guest!'

Elna McHilderson

Designer and project manager for seaside retreat go head-to-head in hilarious TikTok video displaying their constant workplace battles: ‘A love-hate relationship!’

Elna McHilderson

'So I left 10 cents': Resort custodian gets passive-aggressively called out about tipping a fellow resort employee, then matches the bartender's energy afterwards by deliberately leaving lousy tips

Jesse Kessenheimer

‘You play, I play': Quirky Karen throws tantrum at hotel front desk, employee remembers her a month later and makes sure she gets the worst room in the building

Elna McHilderson

‘No one cares about your car!’: London hospitality worker stands firm when an entitled Porsche owner demands a guaranteed parking spot, threatens legal action, only to back down when confronted with the hotel’s “limited parking” policy

Etai Eshet

Ex-professional female wrestler starts working hotel nightshift, ‘wrestles’ her way to general manager: ‘[She] was a bit rough around the edges… was pleased to see [her rise].’

Elna McHilderson

Sisters debate whether to book hotel through a 3rd party or direct, busy front desk proves who's right: ‘Sometimes big sis DOES know what she is talking about.’

Elna McHilderson

‘Anywhoodles, I told the GM I’m done': Family-owned hotel blames everything on the only non-family-member employee, finally quits after the ‘last straw’

Elna McHilderson

Restaurant manager quits after owners propose halving salary from $1800 a week to $900: 'I have been working there 12 years, I ran their business'

Ally Perry

‘They finally fired me!!!’: Hotel employee celebrates being let go, manager tries to intimidate, but now she has plausible reasons to take them to court

Elna McHilderson

‘My inner petty is laughing’: Hotel night auditor faces off with a Karen guest throwing a tantrum, could've saved her $50 but charged her full price instead

Elna McHilderson