customer service

20+ Workers who realized the customer was not always right: 'An unhappy customer? Oh no'

Remy Millisky

'Entitled tourists' get $200 refund from store after buying too much vacation food: 'The clerk said... it happens all the time'

Remy Millisky

Retail worker pretends to not speak English to avoid bad-mannered customer: 'So I looked her [...] in the eye and said, "No hablo inglés"'

JR Atkinson

Entitled shopper demands Instacart driver carry 22 packs of water up 17 flights of stairs for $8 tip, harangues him when he refuses: 'Do you think it's legal?'

JR Atkinson

Retail worker overcharges entitled customer on purpose: 'It made my day to inconvenience that guy like he did everyone around him in line.'

Christiana Maimone

Scapegoated IT admin gets blamed when client's employee retires and accidentally deletes their entire database: 'Welp, I'm retired now! Guess I'll delete everything'

Brad Dickson

Entitled customer berates delivery driver for being 20 minutes late on her 1st day on the job: 'DoorDash driver was utterly incompetent so I went off on her. I hate incompetence.'

Emmy Pratt

Customer walks out of diner without tipping after overhearing 20-year-old waitress mocking him: 'She was making fun of a paying customer for no reason'

Ben Weiss

‘Some people just don't deserve ice cream’: Peanut-allergic customer impolitely demands employee jump through hoops to ensure vanilla ice cream is nut-free, but doesn't believe them when they fulfill her requests

Lana DeGaetano

Mechanic quits toxic dealership for better pay, old boss tries to sue when all the customers follow him to his new job: 'Their dealer is in shambles because I left'

Isabella Penn

Dealership wants guy to drive 350 miles to pick up replacement vehicle after known fault in his new car, when customer gets upset service rep intentionally sidelines the exchange before quitting: 'I sent his case over with the wrong file, then I quit'

Brad Dickson

‘"Do you know how much money I spend at your store?"’: Loyal grocery store customer insists employee allow him to shop during closing hours, has a hilarious awakening when employee refuses

Lana DeGaetano

‘She said I was heartless and hung up’: Entitled customer demands a refund for a ‘stolen’ package belonging to her neighbor

Lana DeGaetano

Beloved server gets suspended by entitled owner over nothing, server takes the full week off and owner begs for him to come back: 'I told him I had not learned my lesson yet'

Ben Weiss

Entitled shopper confuses customer for employee, demands their employee discount: 'You’re wearing red and khakis. Don’t lie to me!'

Ben Weiss

Entitled customers treat retail employee like scum, so after they purchase the $500 wedding gift for a friend, he replaces the price tag with an $18 one: ‘Making the [Karen] look like a [cheapskate]'

Elna McHilderson