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Fight, Flight, or Freeze: Why the “Gen Z stare” isn’t bad customer service, it’s social evolution

Jesse Kessenheimer

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21 Customer Service Memes for Service Industry Veterans

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'Someone called the store... while they were in it': 15+ Customers who were weirding out the workers

Entitled barista refuses to give customer bagel because it's on the kid's menu, customer gets even by DoorDashing it and picking it up to spite her: 'Don’t want to sell me a bagel? Bet.'

Entitled barista refuses to give customer bagel because it's on the kid's menu, customer gets even by DoorDashing it and picking it up to spite her: 'Don’t want to sell me a bagel? Bet.'

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25+ Confused customers: '[I] had a request for Chicken Godzilla salad'

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Restaurant employee calls out customer for blocking off half of the space in the establishment because their children can't behave or sit still: ‘She yelled at me for “being in their space," even though it doesn’t have any restriction on reservation’

Restaurant employee calls out mom customer for blocking off half of the space in the establishment because their children can't behave or sit still: ‘She yelled at me for “being in their space," even though it doesn’t have any restriction or reservation’

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20+ Retail employees who got to ban customers from the store: 'Best day of work I have ever had'

Customer refuses to tip his waitress on a $300 bill after she refused to serve him a Sprite: 'She brought my check and charged me for the Sprite that she never brought'

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Airbnb host tries to charge guest £389 for a stained mattress, guest finds the image they used on years-old internet forum: 'Thought it was a bit fishy so reversed image searched'

Disgruntled 70-year-old tries to kick customer out of their rightful seat because it's "his" table: 'I always sit here!'

Disgruntled 70-year-old tries to kick customer out of their rightful seat because it's "his" table: 'I always sit here!'

Comic shop clerk starts watching Stargate, only to have the entire show spoiled by customer, clerk spoils every comic the customer buys in response: ‘He didn't talk to me about Stargate after that’

Comic shop clerk starts watching Stargate, only to have the entire show spoiled by customer, clerk spoils every comic the customer buys in response: ‘He didn't talk to me about Stargate after that’

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'You are never allowed in our store again': 20+ Workers who told customers to get out

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‘My kids can stay in the hotel pool we pay a lot of money here’: Arrogant mom expects employee to keep hotel pool open for her kids against hotel rules, employee refuses to give her special treatment

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20+ Workers who realized the customer was not always right: 'An unhappy customer? Oh no'

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'Entitled tourists' get $200 refund from store after buying too much vacation food: 'The clerk said... it happens all the time'

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Retail worker pretends to not speak English to avoid bad-mannered customer: 'So I looked her [...] in the eye and said, "No hablo inglés"'

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Company fires longtime employee, only to hire a whole team to cover the job, fired employee refuses to help team figure it out: 'If they want my knowledge, they can hire me back'

Company fires longtime employee, only to hire a whole team to cover the job, fired employee refuses to help team figure it out: 'If they want my knowledge, they can hire me back'

Management claim vet tech is late to work 60% of the time, insists arriving at 9:01 AM is late: 'This has been my normal for 8 years'

Management claim vet tech is late to work 60% of the time, insists arriving at 9:01 AM is late: 'This has been my normal for 8 years'

Mom invites miserable uncle on son's solo trip despite his wishes: 'I was really looking forward to some solitude'

Mom invites miserable uncle on son's solo trip despite his wishes: 'I was really looking forward to some solitude'

Professor tells college class that critical thinking is not important: 'They grade assignments with AI, they respond to emails with AI, the teacher's assistant is AI.'

Professor tells college class that critical thinking is not important: 'They grade assignments with AI, they respond to emails with AI, the teacher's assistant is AI.'

Employee refuses to accept award at work because a coworker nominated them instead of a client: 'I don’t feel that it means the same coming from coworkers as from clients.'

Employee refuses to accept award at work because a coworker nominated them instead of a client: 'I don’t feel that it means the same coming from coworkers as from clients.'

14-year-old tells her uncle she doesn't want to be like his 10, 14, and 16-year-old homeschooled kids: 'I don’t know if his kids are even gonna be able to go to college.'

14-year-old tells her uncle she doesn't want to be like his 10, 14, and 16-year-old homeschooled kids: 'I don’t know if his kids are even gonna be able to go to college.'

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