customer service

Entitled customer cuts the line at a coffee shop, woman gets even by accusing her of stealing her coffee: 'Um, there's a line?!'

Ben Weiss

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Woman tries to "return" a coat she stole from a thrift store’s off-limits donation cart, claimed it was hers, and threw a tantrum when staff refused: ‘[She] snapped instantly from tears to rage’

Etai Eshet

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Massage therapist spars with entitled customer after she gets an extra free 15 minutes: 'If you were a good massage therapist, you'd [...] make sure I'm taken care of'

Ben Weiss

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Restaurant employees discuss their most foolish customer complaints: ‘Customer [was] mad because [an] espresso martini had espresso in it’

Lana DeGaetano

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15+ Retail employees who got even with their most entitled customers: '[I] told my boss that since he wouldn't let me quit, he had to fire me now'

Remy Millisky

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Manager forces fast food employee to work while sick, employee goes over manager's head: 'Let's see what YOUR boss has to say'

Ben Weiss

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Online handbag seller refuses to send bag to entitled customer after they demand a refund for two past orders, leading to a dispute on the site: ‘I decided to cancel the order’

Bar Mor Hazut

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Entitled customer accuses employee of ruining her daughter's birthday after she makes a last-minute request for a cake flavor that's out of stock: ‘We're a bakery, not miracle workers’

Lana DeGaetano

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Deli worker schools entitled shopper when the mom mocks her as a “stay in school” lesson for her kids, and she reveals an impressive stack of degrees in response: ‘Don't use me for a life lesson then get mad when I prove you wrong’

Etai Eshet

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Customer service employee figures out the perfect way to handle entitled customers simply by echoing them: ‘Crazy how that works…'

Elna McHilderson

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Shopper outsmarts Kohl’s with their own Black Friday return policy, ending up with a full refund, extra store credit, and a $100 gain: ‘They didn’t budge so I did exactly what their policy allowed’

Etai Eshet

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Remote job scolds employees for taking a 4-minute bathroom break, records employees' screens when their mouse doesn't move for 60 seconds: 'I am human, not a robot.'

Emmy Pratt

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Homeowner asks for a 20k credit limit, gets lectured by an associate but stuns them by getting approved: '[She said] “Start out with a low limit, like $100, while [you] learn how credit cards work”

Etai Eshet

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Retail employee recounts the unholy trinity of clueless, entitled customers via 3 different customer horror stories: ‘There's a saying: "Help me help you," and these people are not doing that’

Lana DeGaetano

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‘Just fix it’: Retail customer blames employee for not stopping her from buying the wrong phone charger for her iPhone, then demands a refund without a receipt, worker refuses

Bar Mor Hazut

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Manager demands copywriter continue answering calls in old tech support role, faces payback when he changes company handbook: 'The marketing team do not have any interactions with customers'

Ally Perry

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