customer service

‘I was really taken aback…': Lady tries to take another shopper's coupon, shopper refuses to hand it over

Eleonora Bader

'This is lousy customer service': Train passengers book seats in a strict phone-free zone, passengers maliciously comply, exposing the pointless policy

Ben Weiss

'You were in no rush to help': Managers scapegoat server for entitled customer's kitchen complaints

Brad Dickson

‘You get what you asked for’: Customer demands to be transferred to ‘anyone else’, employee grants their request

Eleonora Bader

‘I was flabbergasted’: Airline expects passenger who is stranded due to heavy snowfall to pay for the change in flight, passenger refuses

Eleonora Bader

'Are you trying to play a trick on me?': Karen guest demands front desk manager 'change his name' after finding out multiple employees have same name

Sienna Varady

‘I canceled the room to get her away from me’: Hotel guest throws a tantrum over room reservation, front desk clerk forced to give her a refund

Eleonora Bader

'I still got [it] for a cheaper price': Cashier refuses to honor "online only" price, dude orders it online right in front of them

Brad Dickson

‘My boss kept cutting my hours’: Employee trains new hire who ends up taking their job, so employee quits, leading to boss taking every last one of their shifts away

Eleonora Bader

Customer Goes Off On Employee Over Service, Manager 'Fires' Employee

Sienna Varady

'[I] called someone out for their lie': Couple calls agency with bogus claim, call center rep shuts down their lies

Remy Millisky

'It was like a clown car': Bullheaded Karen expects a free upgrade after booking a tiny hotel room for her whole family, finds out the hotel is completely booked

Jesse Kessenheimer

'I was laughing': Lazy DIY customer complains to management about an exemplary hardware store employee after ignoring 80% of his advice on a project, gets called out

Jesse Kessenheimer

'Is all of this really necessary?': Customer thinks he knows better than pool store employee, tries to save money on pool before his plan backfires

Remy Millisky

Top 24 Things Americans Do That Other Countries Find Weird

Eleonora Bader

'She was holding the folder and looking confused and scared': Customer insists the DMV's 'grumpiest, most difficult employee' be fired on the spot

Remy Millisky