customer service

Employee gets into a ‘shouting match’ with arrogant customer after they let their kid fool around with heavy products, saves child from potential injury: ‘What if he was still under there?!’

Lana DeGaetano

‘Rules are rules? Fine’: Insurance rep refuses to fix customer's broken phone, claiming it's against their rules, customer cleverly finds a way to get a new phone instead

Bar Mor Hazut

Drive-thru customer refuses to ‘pay it forward’ by paying for the order of the customer behind them, gets called selfish as a respond: ‘I smiled and drove off with my free coffee’

Bar Mor Hazut

'It's a bad idea to get cute with my mom': Mom files insurance claim after Karen customer service rep rejects her request cancel service, malicious compliance ensues

Ben Weiss

‘He just didn’t want to be happy’: Impatient customers berate grocery store staff because they aren't checking them out quick enough, cashier bites back

Lana DeGaetano

'I've stuck around to see everyone suffer': Customer gets revenge for terrible bar service by playing 26-minute rage-inducing song on jukebox and leaving

Isabella Penn

25+ Memes for Retail Workers Struggling Through the Busy Season

JR Atkinson

‘You just cash it, right?’: Customer attempts to pay with a handwritten check that isn't filled out properly, suggests the cashier go to the bank and deposit it for her

Lana DeGaetano

'I just wasn't feeling snarky last night, so I tried something new': Server's wholesome revenge turns a raging Karen’s tantrum into a heartfelt apology

Isabella Penn

16-year-old working first job as restaurant busgirl told to work faster by manager, slips breaking over $100 worth of plates: 'I was doing what you said'

Brad Dickson

Entitled Karen customer gets chased out of Chick-fil-A parking lot after she skips the drive-thru line and dumps a shake all over patient employee: ‘You REALLY called the police?’

Lana DeGaetano

Client says contractors are working "too fast" demand they work slower, making project cost four times more: '$200,000 for a job that should have realistically only been worth about $45,000'

Brad Dickson

‘That’s ENOUGH’: Karen customer slams credit card machine when asked to pay a pet fee for her hotel stay, employee says she can get lost if she can't be civil

Lana DeGaetano

'I am not allowed to do anything': Retail worker faces down angry parents after colleague sells parents the wrong computer for kid's gaming ambitions, prevented from helping them by silly company policy

Brad Dickson

‘I got extra pay, a box of chocolates, [and] an apology': Karen gets fired after screaming for 40 minutes at a customer service rep because they refuse to break company policy

Jesse Kessenheimer

Customer service employees share stories about the best and worst customers they've ever had: ‘They got the wrong omelette and . . . stomp[ed] it on the carpet’

Lana DeGaetano