customer service

Customer service rep gets paid to play video games after management's misguided instructions leave them without any work: 'For 5 days, I sat in my spare bedroom/office playing video games, all while logged in'

Brad Dickson

Karen customer gets banned from community group for not paying leader back £5: 'No pay, no participation'

Ben Weiss

Boss demands software service rep stick to the script causing client catastrophe: 'My boss said, "Just follow the script"… so I did—all the way to a million-dollar client meltdown'

Brad Dickson

My employer has decided to give us a monthly in-person mandatory meeting at 8am one Sunday every month: 'the meetings are always things that could easily be covered in a simple email'

Brad Dickson

'Manager wanted me to arrive 30 minutes early to get ready before clocking in': Manager demands worker arrive 30 minutes before their shift is set to start to begin working

Brad Dickson

‘Please send help, or holy water’: Spooky hotel guest repeatedly calls front desk at 4 AM to ‘maniacally’ laugh and request strange things, night audit employee is left speechless

Lana DeGaetano

Restaurant forces staff to compete for a chance to keep their jobs, letting customer reviews decide who keeps their job: 'Slacking off is not an option'

Brad Dickson

23-year-old woman wonders if she's wrong for refusing to give her seat to 8-year-old boy and his "late 30s" mother: 'A few people gave me dirty looks, and I felt awkward'

Brad Dickson

‘I finally hit my limit’: Restaurant manager gets revenge on prank-calling teens by signing them up for an information service text chain they can't unsubscribe from

Lana DeGaetano

'I'm not lying, I don't work here': Store manager confuses flight attendant with employee, insists that she stop playing 'tricks' and start working

Ben Weiss

‘But it's legal tender’: Boomer tries to pay for gas with $50 in pennies but gas station clerk refuses, so he throws a fit and coughs up $50 bill when the cops take clerk's side

Lana DeGaetano

Customer refuses to 'pay forward' the $42 coffee order from the car behind him after a kind stranger pays for his $4 coffee: 'The cashier looked at me with total contempt'

Emmy Pratt

Karen restaurant manager accuses cook of not working, she maliciously complies

Brad Dickson

Entitled New York restaurant staff refuse to let customers cut homemade birthday cake, serve them tiny slices then claim there is none left: 'It took 5 or 6 hours of my time and I would value it at several hundred dollars'

Ally Perry

Café Karen complains that her pieces of toast aren't the same size, gets smaller ones: 'You want your two pieces of toast the same size? As you wish.'

Brad Dickson

Customer complains about internet speed, but it turns out they were getting faster speeds than they were paying for, gets slower internet than they started with: 'It's even worse than it was before!'

Brad Dickson